We use Epicor software at my place of employment, though it's the Avante (ERP) and eFO/Clientele (CRM) package, not the Vantage package.
I can say that their support is poor, and the integration between their own ERP and CRM packages is painful at best. I don't deal with them directly, but I work with the people who do, and have had to listen to numerous, lengthy and loud complaints for tech support, sales support and actual function. The ERP package, though, is better their CRM package - the ERP package is based on the IBM Universe database engine, which seems to be derived from the Pick engine - this might or might not be the case with the product you're looking at, as I know that Epicor has plans to abstract the ERP engine to allow it to talk with the database of customer choice. Our programmer actually likes working with the Universe engine, though it's not a standard relational database, but complains regularly about the design of the code that implements the package. Just one instance of the poor support we've received: In the current version of the ERP package we're using, there's little to no support for locking down the server on which the software is installed - we received actual advice to leave permissions wide open (Everyone - Full Control!) on the directory tree. Astonishing. Given all that, I can't recommend the company at all. Kurt On Thu, Feb 28, 2008 at 3:45 PM, Melanie Foster <[EMAIL PROTECTED]> wrote: > Hi All, > > My company is now in 2nd round demos for 3 ERP systems. We are looking at > SAP Business 1, Epicor Vantage, & MS Nav. > > I wondering if the group can offer any insight as to their experiences with > any of these packages. > > Any details from financial, technical or manufacturing are appreciated. > > Thanks in advance. > > > Melanie Foster > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
