Thanks for your reply Kurt! That's excellent information.
Melanie On Thu, Feb 28, 2008 at 5:16 PM, Kurt Buff <[EMAIL PROTECTED]> wrote: > We use Epicor software at my place of employment, though it's the > Avante (ERP) and eFO/Clientele (CRM) package, not the Vantage package. > > I can say that their support is poor, and the integration between > their own ERP and CRM packages is painful at best. I don't deal with > them directly, but I work with the people who do, and have had to > listen to numerous, lengthy and loud complaints for tech support, > sales support and actual function. > > The ERP package, though, is better their CRM package - the ERP package > is based on the IBM Universe database engine, which seems to be > derived from the Pick engine - this might or might not be the case > with the product you're looking at, as I know that Epicor has plans to > abstract the ERP engine to allow it to talk with the database of > customer choice. Our programmer actually likes working with the > Universe engine, though it's not a standard relational database, but > complains regularly about the design of the code that implements the > package. > > Just one instance of the poor support we've received: In the current > version of the ERP package we're using, there's little to no support > for locking down the server on which the software is installed - we > received actual advice to leave permissions wide open (Everyone - Full > Control!) on the directory tree. Astonishing. > > Given all that, I can't recommend the company at all. > > Kurt > > On Thu, Feb 28, 2008 at 3:45 PM, Melanie Foster <[EMAIL PROTECTED]> > wrote: > > Hi All, > > > > My company is now in 2nd round demos for 3 ERP systems. We are looking > at > > SAP Business 1, Epicor Vantage, & MS Nav. > > > > I wondering if the group can offer any insight as to their experiences > with > > any of these packages. > > > > Any details from financial, technical or manufacturing are appreciated. > > > > Thanks in advance. > > > > > > Melanie Foster > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
