>From http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-base d-computer-boot-after-installing-xp-sp3.aspx
"The problem is that HP, and possibly other OEMs, deploy the same image to Intel-based desktops that they do to AMD-based desktops. It also appears that this is unique to their desktop image, and any HP AMD-based laptops are unaffected by the problem. Because the image for both Intel and AMD is the same all have the intelppm.sys driver installed and running. That driver provides power management on Intel-based computers. On an AMD-based computer, amdk8.sys provides the same functionality. Microsoft points out in a <http://support.microsoft.com/kb/888372> Knowledge Base article that installing both drivers on the same computer is an unsupported configuration, putting the blame on the OEM that deploys the image. The article in question <http://support.microsoft.com/kb/888372> was written when the same problem occurred after installing Service Pack 2 for Windows XP. Ordinarily, having intelppm.sys running on an AMD-based computer appears to cause no problems. However, on the first reboot after a service pack installation, it causes a big problem. The computer either fails to boot, as in my case, or crashes with a STOP error code of 0x0000007e. If you see that error code you almost certainly have this problem. The computer will boot into safe mode because the drivers are disabled there. Please note here that simply having the intelppm.sys file on your computer is not the problem so searching for it in the Windows directory is not relevant. It must be running to cause a problem." Regards, Amer Karim From: Steve Ens [mailto:[EMAIL PROTECTED] Sent: May 12, 2008 11:39 AM To: NT System Admin Issues Subject: Re: WinXpSP3 from Windows Updates Keep us posted. Thanks David. On Mon, May 12, 2008 at 1:31 PM, David L Herrick <[EMAIL PROTECTED]> wrote: No, The next group contains some AMD's We will see David From: Steve Ens [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 11:30 AM To: NT System Admin Issues Subject: Re: WinXpSP3 from Windows Updates And AMD machines of those dozen? I hear that is where the problem lies....driver issue. On Mon, May 12, 2008 at 1:23 PM, David L Herrick <[EMAIL PROTECTED]> wrote: Clean on the first dozen machines David From: Joe Heaton [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 8:18 AM To: NT System Admin Issues Subject: RE: WinXpSP3 from Windows Updates Has anyone seen issues with SP3 coming through WSUS? I have it listed there now, but the approval is Detect Only at the moment. Would like to know how that avenue went/is going for some others before I approve the update. Thanks, Joe Heaton _____ From: David W. McSpadden [mailto:[EMAIL PROTECTED] Sent: Friday, May 09, 2008 5:14 AM To: NT System Admin Issues Subject: WinXpSP3 from Windows Updates Had a couple family members call last night about SP3 killing their machines. They use Windows Updates nightly and when they rebooted their machine it wouldn't come up. After many SafeMode boots I called TechSupport and they told me there is an issue with the WindowsUpdate version of SP3 and to have it blocked from being downloaded on any other machine until it is resolved. They seemed to know all about it because they stepped me through the correct SafeMode fix for it. Didn't know what anybody else knew. Good night. IT works, but keeping IT working is the hard part. Automation is great, until it breaks. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of Names in the News. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of Names in the News. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
