I thought you were addressing me, but wasn't sure J. The gig in question is a small local government client and I actually pride myself in being able to come in cheaper than they budget for (yes they actually tell me what their IT budget is and include me in budgeting talks) year to year. Making $20K/year on about 6 hours/week (remote work is 25% cheaper for them) is a pretty sweet deal and is more than a minimum wage job at 40hrs/week ($16.2K/yr currently in Oregon). Between my level of service and my probably-lower-than-what-they-would-pay prices pretty much guarantees nobody will come along and take that client from me...
A nice benefit is due to the excellent working relationship with them on any single given month I could add ~$1,000 of income....there's always SOMETHING that can be done. It also helps that all that work is my "secondary" income as NWEA here is my 40hr/week job, so I don't need to optimize my personal business' income. Is there a mailing list that discusses the small business side of IT? I'm sure this isn't the correct forum... Dave Lum - Systems Engineer [EMAIL PROTECTED] - (971)-222-1025 "..remember that, in the past, those who foolishly sought power by riding the back of the tiger ended up inside" - JFK From: R. Mac [mailto:[EMAIL PROTECTED] Sent: Thursday, May 29, 2008 12:20 PM To: NT System Admin Issues Subject: Re: Support fee Sorry Dave Lum, I was speaking in response to your 420 p/sys-p/year. But I retract my comment about bringing down the market seeing that its just 2-3 calls per day average. But if you take your 420 p/sys-p/year for total number of machines (47) you get just under 20k (19.74). In my example if 2-3 calls a day = 1 hour per day w/252 business days a year you can gross a couple extra thousand. 22.6k. (and that is excluding any extra off hour or holiday numbers but i am not sure if you have any of that factored into your math either) but still a nice gig you have. Regards, Roy MacDonald On Thu, May 29, 2008 at 1:27 PM, David Lum <[EMAIL PROTECTED]> wrote: Which David are you talking to? Dave Lum - Systems Engineer [EMAIL PROTECTED] - (971)-222-1025 "..remember that, in the past, those who foolishly sought power by riding the back of the tiger ended up inside" - JFK From: R. Mac [mailto:[EMAIL PROTECTED] Sent: Thursday, May 29, 2008 8:30 AM To: NT System Admin Issues Subject: Re: Support fee David, Your bringing the market down with the crazy accounting you got going on.....$90hr minimum with a 2 hour minimum for on-site work. Toss in a one way travel fee (unless the customer establishes a retainer account with you usually min of 2k) Plus a 30 min per phone call fee. (first 2 free if you like the client) Just my 2 cents~! Roy MacDonald On Thu, May 29, 2008 at 11:08 AM, Jim Majorowicz <[EMAIL PROTECTED]> wrote: David, with that kind of volume it sounds like you need to hire an on-site support tech unless your contract renewal is less than $3K a month. Even at 15-min a call, that's 2-3 hours a day. That's $300 a day at our "Good Customer" support rate in PDX, by the time you add in the server and onsite support, you've got to be looking at a $6K/mo bill. You telling me you can't find a reasonably compitant support tech for less than $25/hr plus bennifits? Hell, you could probably get a recient ITT grad for $20-$22 and he'd be glad for the job.... From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 6:09 AM To: NT System Admin Issues Subject: Re: Support fee A day, I wish it were per month :) David Liu Answering from my blackberry. I'm on the move -----Original Message----- From: Michael B. Smith <[EMAIL PROTECTED]> To: NT System Admin Issues <[email protected]> Sent: Wed May 28 09:06:43 2008 Subject: RE: Support fee A day? A week? A month? Regards, Michael B. Smith MCSE/Exchange MVP http://TheEssentialExchange.com -----Original Message----- From: Liu, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 8:53 AM To: NT System Admin Issues Subject: RE: Support fee Average 8-12 calls. > -----Original Message----- > From: Michael B. Smith [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 7:21 AM > To: NT System Admin Issues > Subject: RE: Support fee > > I would want to know how many calls. > > Depending on the userbase, 40 people can either consume almost-none of > my > time or 100% of my time. > > Regards, > > Michael B. Smith > MCSE/Exchange MVP > http://TheEssentialExchange.com > > -----Original Message----- > From: Liu, David [mailto:[EMAIL PROTECTED] > Sent: Wednesday, May 28, 2008 1:04 AM > To: NT System Admin Issues > Subject: Support fee > > A question for the consultants/support for-hire folks out there: > > What's the ballpark monthly fee you wd charge for a userbase of 40 in > California (30 PC/10 Macs) , 90% desktop support + level one call > fielding, 10% light maintenance on 3 Windows File Server, 1 DC, 1 Print > Server (e..g powercycling boxes if they cannot be brought up after a > remote reboot, basic AD user administration of locking/unlocking accts, > tape rotations given most AD administration/maintenance/support is done > centrally at the headquarters) ? > > Do you charge per head or per machine? > > I'm asking as we are currently faced with having to renew a contract > with an outside vendor & I want to see what's considered reasonable > market price for CA. > > Thanks in advance for your input, > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
