We deal mostly with Dell. I've had quite the opposite experience to be honest. Although our primary account rep has changed several times, the back-end team handling quotes, support contracts, etc. has remained the same and they've done a pretty great job.
On the subject of premier pricing. Don't compare the premier site with the pricing your rep can give you. The premier site typically reflects your standard discounts and is what an employee could expect to spend through an employee purchase program. If you have the option to switch, I'd say go for it. - Sean On 7/11/08, Jonathan Link <[EMAIL PROTECTED]> wrote: > > Right on. > > I would even venture to say that I would like a bit of initiative. For > example, I'm reconfiguring our servers to rack servers, had discused tower > to rack conversions and had started looking at a server, saved it as an > equote, and passed it on to my account rep to finish it. I even said, look > it over to see if I've missed something obvious make sure to add it. When I > got the quote, guess what? No rails for a rack server, after I had just had > a conference call discussing with him, and the Storage expert, and the > licensing expert our infrastructure overhaul. > > We have the option of jumping to the Dell Premier rep via our association, > but so far my existing rep has been able to beat the pricing I've seen from > the premier site every time. Are premier reps any better? > > > On Fri, Jul 11, 2008 at 4:40 PM, <[EMAIL PROTECTED]> wrote: > >> <RANT> >> >> Sorry just wanted to vent. >> >> For some reason it seems that none of the vendors we deal with can get a >> quote correct. Not once, never. We primarily deal with Dell, both US and >> Canada. We also use HP and have multiple lease vendors. None of them ever >> get a quote right the first time. For example if I send them somethinglike >> this: >> >> Please give me a quote for (2) PowerEdge 1950 servers with the >> following: >> >> (2) Dual Core 3.0GHz Xeon Processors >> 8GB RAM >> (2) 146GB Hard drives (RAID 1) >> DRAC 5/I card >> (2) Emulex LPe11002-E HBA adapters (A1663181) >> Gold Support >> NetIQ AppManager >> NetIQ AppManager Maintenance >> PowerPath licenses >> Windows 2003 Server Enterprise >> >> I will get back a quote that might have 4G RAM instead of 8. Or no DRAC >> card, or have the wrong quantity of HBA cards. Every time it happens we >> bring it to the attention of our account executive and they swear they will >> resolve the issue. They don't. Then 2 months later the account executive is >> replaced or has moved on and a new one comes on board, or the person that >> generates the quotes leaves the company. I would just love to have a simple >> quote done correctly the first time. >> >> </RANT> >> >> Chris Bodnar >> >> Sr. Windows Systems Engineer >> >> Swiftwater, PA >> >> X3522 >> >> This communication, including any attachments, is intended solely for the >> use of the addressee and may contain information which is privileged, >> confidential, exempt from disclosure under applicable law or subject to >> copyright. If you are not an intended recipient, any use, disclosure, >> distribution, reproduction, review or copying is unauthorized and may be >> unlawful. If you have received this transmission in error, please notify the >> sender immediately. Thank you. >> >> Cette communication,y compris les pieces jointes, est reservee a l'usage >> exclusif du destinataire et peut contenir des informations privilegiees, >> confidentielles, exemptees de divulgation selon la loi ou protegees par les >> droits de publication. Si vous n'etes pas un destinataire, toute >> utilisation, divulgation, distribution, reproduction, examen ou copie est >> non-autorisee et peut etre illegale. Si vous avez recu cette communication >> par erreur, veuillez aviser l'expediteur immediatement. Merci. >> >> > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
