We've had a chap here dealing with Dell about a problem with their driver. Basically, there if you print a document for whatever reason to the wrong tray, your only option is to cancel the job, and do it again. There isn't a way to hit a button on the front of the printer, as there is with HP units, to force the printer to feed the paper from the nearest print tray. This wouldn't be such a problem if the driver didn't also seem to randomly assign paper trays to documents (check the Page Setup, Paper tab for some incoming docs and they are set to the MFP, or Tray 1, or Auto on a basis that no one can figure).
Along with that, if you print a letter based document on a printer with A4, it just errors and you can't force it through. You have to cancel, re-paginate, and re-print. While there is a tick box on the printer driver, and even a setting in the firmware, that says override the users paper/tray selection with this one <insert tray/paper size here>, it doesn't actually work. Dell have admitted that the setting in question is a legacy option and doesn't actually get actioned in their own firmware. After admitting it was a fault, and days spent with various dell "experts" who admit that, yes, this is a known issue, they have given us a solution. What is that solution you may ask? Well, their solution is to remove the option in the driver to override the user selection for tray/paper as it does nothing. We've spoken long and hard with them about this (we have numerous 3115cns on site and this affects a large client/user base). Their reasoning is that basically, while HP and other manufactures offer this feature, they shouldn't, it's never used, and Dell think they will all soon remove it (seriously). One 'expert' also said that we cant override the user page settings because of the way the 'circuit boards are linked together'. Nice. So, my question to you chaps is this. How many of you actually use this kind of feature, hit the Green button on an HP printer to print to the current paper tray ? Olly -- G2 Support Online Backups Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Web: http://www.g2support.com <http://www.g2support.com> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
