We use it all the time. More related to a user base who can't be bothered / don't know how to check that their print settings are correct.
On Thu, Oct 23, 2008 at 7:25 AM, René de Haas <[EMAIL PROTECTED]>wrote: > We do. We are an international plant, not in the US, but our mother > company is in the US. > > We have our standard set to A4 instead of letter, but the printer will > print letter to A4 without user intervention. > > On some of the older models you'd have to press a button for it. > > As you can imagine we get a lot of documents in letter format, so for us > this would definitely be a problem. > > > > René > > > > *From:* Oliver Marshall [mailto:[EMAIL PROTECTED] > *Sent:* Thursday, October 23, 2008 12:09 PM > *To:* NT System Admin Issues > *Subject:* Dell 3115CN lunacy > > > > We've had a chap here dealing with Dell about a problem with their driver. > Basically, there if you print a document for whatever reason to the wrong > tray, your only option is to cancel the job, and do it again. There isn't a > way to hit a button on the front of the printer, as there is with HP units, > to force the printer to feed the paper from the nearest print tray. This > wouldn't be such a problem if the driver didn't also seem to randomly assign > paper trays to documents (check the Page Setup, Paper tab for some incoming > docs and they are set to the MFP, or Tray 1, or Auto on a basis that no one > can figure). > > > > Along with that, if you print a letter based document on a printer with A4, > it just errors and you can't force it through. You have to cancel, > re-paginate, and re-print. > > > > While there is a tick box on the printer driver, and even a setting in the > firmware, that says override the users paper/tray selection with this one > <insert tray/paper size here>, it doesn't actually work. > > > > Dell have admitted that the setting in question is a legacy option and > doesn't actually get actioned in their own firmware. After admitting it was > a fault, and days spent with various dell "experts" who admit that, yes, > this is a known issue, they have given us a solution. What is that solution > you may ask? Well, their solution is to remove the option in the driver to > override the user selection for tray/paper as it does nothing. > > > > We've spoken long and hard with them about this (we have numerous 3115cns > on site and this affects a large client/user base). Their reasoning is that > basically, while HP and other manufactures offer this feature, they > shouldn't, it's never used, and Dell think they will all soon remove it > (seriously). One 'expert' also said that we cant override the user page > settings because of the way the 'circuit boards are linked together'. Nice. > > > > So, my question to you chaps is this. How many of you actually use this > kind of feature, hit the Green button on an HP printer to print to the > current paper tray ? > > > > Olly > > > > -- > > G2 Support > > Online Backups > > > > Email: [EMAIL PROTECTED] > > Web: http://www.g2support.com > > > > > > > > > > > > ------------------------------ > *** > The information in this e-mail is confidential and intended solely for the > individual or entity to whom it is addressed. If you have received this > e-mail in error please notify the sender by return e-mail delete this e-mail > and refrain from any disclosure or action based on the information. > *** > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
