np - I understand. I also meant my response to be "walkthrough/copy/boilerplate". Of course you want a very carefully crafted response to customer issues such as these. In some cases it simply cannot be explained to a customer, and you have to walk them through a visualization of their issue.
-- ME2 On Tue, Nov 4, 2008 at 1:13 PM, David McSpadden <[EMAIL PROTECTED]> wrote: > Sorry for the smart @$$ remarks. I am not supposed to create single > instance answers. I am supposed to create generic answers for a broad > array of problems and then narrow them down. Mostly I am not supposed > to talk with the customer's just keep our internal network up and > running. Let the support staff help the customers with problems like > these. > > -----Original Message----- > From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] > Sent: Tuesday, November 04, 2008 1:13 PM > To: NT System Admin Issues > Subject: Re: Odd Redirects > > +1 > > -- > ME2 > > > > On Tue, Nov 4, 2008 at 1:07 PM, Troy Meyer <[EMAIL PROTECTED]> > wrote: >> Are we missing something here, what exactly are you asking? Are all > of your clients unable to access the site? Then you are obviously > looking at a higher level issue with name resolution and you need to > check out your internal dns servers. Launch an nslookup and see what ip > it responds to for that server. Then change the server in nslookup to > 4.2.2.1 and try again. >> >> If only one user is having the issue can you walk them through > checking for entries in the c:\windows\system32\drivers\etc\hosts file. >> >> If you wanted to script the checking of that hosts file for entries, > you certainly could, but is it worth it for one user? Will it solve a > malware issue that added invalid entries into a host file? >> >> Unfortunately I don't think there is a fix all script out there that > magically detects the issue and resolves the problem, if there was, we > all would be doing something else. >> >> -troy >> >> -----Original Message----- >> From: David McSpadden [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, November 04, 2008 9:58 AM >> To: NT System Admin Issues >> Subject: RE: Odd Redirects >> >> Maybe. I have 35k+ customers. I am looking for something scripted for >> the front line Service Reps to give them. And you PC has been jacked >> isn't one of the things my customers like to hear... >> :-) >> >> -----Original Message----- >> From: Micheal Espinola Jr [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, November 04, 2008 1:00 PM >> To: NT System Admin Issues >> Subject: Re: Odd Redirects >> >> A walk-through? >> >> -- >> ME2 >> >> >> >> On Tue, Nov 4, 2008 at 12:48 PM, David McSpadden <[EMAIL PROTECTED]> >> wrote: >>> How do I explain that to joe user? >>> >>> >>> >>> ________________________________ >>> >>> From: Sean Rector [mailto:[EMAIL PROTECTED] >>> Sent: Tuesday, November 04, 2008 12:40 PM >>> To: NT System Admin Issues >>> Subject: RE: Odd Redirects >>> >>> >>> >>> Check 4 hosts file? DNS poisoning... >>> >>> >>> >>> Sean Rector, MCSE >>> >>> >>> >>> From: David McSpadden [mailto:[EMAIL PROTECTED] >>> Sent: Tuesday, November 04, 2008 12:27 PM >>> To: NT System Admin Issues >>> Subject: Odd Redirects >>> >>> >>> >>> I have a customer that is trying to get to www.imcu.org. They are >> getting >>> redirected to www.manta.com. >>> >>> If the go to www.imcu.com they are fine. I can get to both .org and >> .com >>> with no issues. >>> >>> What is redirecting them to manta.com? What can I tell them to do to >> stop >>> this behavior? >>> >>> So far I have told them to delete temporary files and cookies as well >> as >>> ipconfig /flushdns but what >>> >>> is the real problem with their pc??? >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> Data Security is everyone's responsibility. >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> Information Technology Manager >>> Virginia Opera Association >>> >>> E-Mail: [EMAIL PROTECTED] >>> Phone: (757) 213-4548 (direct line) >>> {*} >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
