Seems to be the way many companies are trending these days. You seem to be on your own for many products out there. This makes list like this and others all the more necessary.
James ----- Original Message ----- From: Ziots, Edward To: NT System Admin Issues Sent: Monday, November 10, 2008 9:12 AM Subject: RE: major rant about Oracle support or lack of Don't feel bad it took me 3 calls Friday to HP support to get technical support on my Proliant and was sent to sales 2X and hung up on once. Z Edward E. Ziots Network Engineer Lifespan Organization Email: [EMAIL PROTECTED] Phone: 401-639-3505 MCSE, MCP+I, ME, CCA, Security +, Network + ------------------------------------------------------------------------------ From: Rod Trent [mailto:[EMAIL PROTECTED] Sent: Monday, November 10, 2008 8:50 AM To: NT System Admin Issues Subject: RE: major rant about Oracle support or lack of There are many that believe this way. You are not alone. From: Jon Harris [mailto:[EMAIL PROTECTED] Sent: Monday, November 10, 2008 8:46 AM To: NT System Admin Issues Subject: OT: major rant about Oracle support or lack of Sorry fell free to ignore this rant. What a major bunch of dummies Oracle are! They are as bad as Symantec and CA for buying a good company and running them into the ground! They don't have a clue about customer service only sales and even then they don't want to talk to anyone that is not going to purchase thousands of dollars worth of their product. I just spent the best part of an hour trying to get a license for a product we own and all they want me to do is sit waiting for support calls to move from one country to another and then just hang up on me. I have talked to people in 3 countries and while they actually spoke some English it was VERY heavily accented and we could barely understand one another. I have disliked Oracle for the way it does updates that destroys running applications but now they have raised it to a whole new level. End rant and once again sorry but I had to let off steam before the (l)users begin to show up for work today. Jon ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
