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From: Sean Rector [mailto:[EMAIL PROTECTED] Sent: Friday, November 14, 2008 10:10 AM To: NT System Admin Issues Subject: RE: What could cause this VPN issue? Is his router using the same IP address scheme as your office? I found that could be cause of issues...My network uses 10.0.x.x, and when I had my home router using the same scheme, I couldn't connect to any devices on my office network - when I changed the home router's IP scheme to 192.168.x.x, I could connect to anything. Sean Rector, MCSE From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, November 14, 2008 1:07 PM To: NT System Admin Issues Subject: What could cause this VPN issue? Hi guys, I have a weird problem and I'm not sure where to start troubleshooting it. I have a user that bought a new (Vista Ultimate) laptop. I am trying to set up a VPN connection for them and have been going back and forth to their house for the better part of the past week trying to get it working. Basically, this user connects the same way I do with my laptop at home. Through a wireless router, out to the Internet, in through our Netscreen, and gets authenticated via our RRAS server. All IP info is assigned via DHCP. For me, I connect via the VPN, and I can then resolve names on the company network and attach to server drives. For him, even though he has all the permissions needed, he can't even resolve his computer name to connect via RAdmin. The connection to the VPN works fine and the status in Network Connections on his laptop indicates that he is connected successfully to the VPN, but I can't seem to get any DNS services, even though I have it automatically configured to get all IP and general DNS info via DHCP. It's just so strange... the exact same settings work for me, but not him. Could his router be somehow blocking DNS info but allowing him to connect to the VPN? Doesn't seem like it could. It seems like once he establishes the tunnel, anything should be allowed within that tunnel. Any thoughts on what to try? Thanks, Evan Information Technology Manager Virginia Opera Association E-Mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Phone: (757) 213-4548 (direct line) {*} This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Names in the News company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
