LogMeInRescue FTW for supporting remote users. Sonicwall SSL VPN Products for remote access. Using the Java or ActiveX RDP agents provide a more productive user experience than logmein free.
In logmein free's defense as a security measure... I had a customer who used logmein on their systems, it was a small business. Someone stole a computer, and since LogMeIn auto connects from anywhere on the net, they were able to track the system down. Kind of a free lowjack utility. Before I worked for myself, I would have argued that software like this was not useful, but it has it's place in the SMB. The corporate compliance set forbids it, but I have found that the ultimate question is how productive your users are, and how secure are their passwords. LogMeIn is just another door to the building, another key to keep track of, so depending on the business type/model, and it's obligations for compliance, it may or may not have its place. I know lots of network admins who keep it on their servers but yell at every user that wants to use it. Sometimes productivity demands it. If you've got a user who needs to print at home to a Multifunction device to be more productive, sometimes logmein pro is the best solution, since RDP doesn't support certain printers. In these rare cases, a simple signed policy will suffice to cover your ___. It's about helping your users use technology to be more productive, not having a power trip. The company must survive tight economic times, so use all your tools to provide them ways to produce from anywhere at anytime, and you'll be a hero to your users and company management. -----Original Message----- From: Graeme Carstairs [mailto:loonyto...@gmail.com] Sent: Tuesday, December 30, 2008 8:37 AM To: NT System Admin Issues Subject: Re: LogMeIn You wouldn't allow any support via logmein rescue or webec etc. Do the install through web use and then no further access type solutions? May I ask how large your organisation is? Graeme On 30/12/2008, Ziots, Edward <ezi...@lifespan.org> wrote: > And make that apart of the acceptable use policy or another network > policy that includes the terms, "violation of this policy, can subject > the violator(s) to punishment up to and including termination of > employment" > > > > The fire them, that will send the message. Logmein is not to be trusted > and any business seeking to do business with you that uses that as a > Remote access sytem for support should be shown the door as quickly as > they came in. ( Had to deal with one here, and they went bye bye) > > > > Z > > > > Edward E. Ziots > > Network Engineer > > Lifespan Organization > > Email: ezi...@lifespan.org > > Phone: 401-639-3505 > > MCSE, MCP+I, ME, CCA, Security +, Network + > > ________________________________ > > From: John Cook [mailto:john.c...@pfsf.org] > Sent: Tuesday, December 30, 2008 9:15 AM > To: NT System Admin Issues > Subject: RE: LogMeIn > > > > On a separate note we expressly forbid users to install ANY unapproved > software, specifically remote control software, as it opens the network > up to potential HIPAA violations (your regulatory obligations may come > into play as well) Just say no! > > > > John W. Cook > > Systems Administrator > > Partnership For Strong Families > > 315 SE 2nd Ave > > Gainesville, Fl 32601 > > Office (352) 393-2741 x320 > > Cell (352) 215-6944 > > Fax (352) 393-2746 > > MCSE, MCTS, MCP+I,CompTIA A+, N+ > > > > From: David Lum [mailto:david....@nwea.org] > Sent: Tuesday, December 30, 2008 9:02 AM > To: NT System Admin Issues > Subject: LogMeIn > > > > I work for a company with ~300 employees, is there a reason to > discourage a few of our employees from installing LogMeIn Free on their > systems so they can remote control their work machine and bypass the > need to use a VPN license? > > > > I've used LogMeIn Free for years to connect to all my own business > clients, but it's one thing to use it myself and small businesses, > another to recommend it's use to a larger company with resources for > VPN, etc. > > > > My kneejerk reaction is "no", but damned if I can come up with a viable > excuse for that opinion. > > David Lum // SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 // (Cell) 503.267.9764 > > > > > > > > > > > > > > ________________________________ > > CONFIDENTIALITY STATEMENT: The information transmitted, or contained or > attached to or with this Notice is intended only for the person or > entity to which it is addressed and may contain Protected Health > Information (PHI), confidential and/or privileged material. Any review, > transmission, dissemination, or other use of, and taking any action in > reliance upon this information by persons or entities other than the > intended recipient without the express written consent of the sender are > prohibited. This information may be protected by the Health Insurance > Portability and Accountability Act of 1996 (HIPAA), and other Federal > and Florida laws. Improper or unauthorized use or disclosure of this > information could result in civil and/or criminal penalties. > Consider the environment. Please don't print this e-mail unless you > really need to. > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ -- Carbon credits are a bit like beating someone up on this side of the world and sponsoring one of those poor starving kids on the other side of the world to make up for the fact that you're a complete shit at home. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
