Hi all.
I'm looking for recommendations for a new ticketing system. We have
outgrown our current, very basic system
(http://www.troubleticketexpress.com).
What we like right now is it is easy for anyone to enter a ticket. you
just go to a webpage, fill the form out and done. Anyone can do it and
you don't need to register an account. Makes it easy for even the most
basic users.
What it is woefully missing is any decent review or reporting
capabilities. As our clients have grown (and spend more money with us),
they would also like to be able to review all tickets for their
company. The complicated part seems to be multiple clients. Some
pretty large (200 users), some just two person small businesses. The
clients with 25 to 200 users obviously are spending more money and would
like to have a better grasp of what issues their users are reporting.
I don't like the idea of a solution that allows a client login that
somehow enumerates to the user who our other clients are or how many
tickets we have with other clients. An example of this being, I
wouldn't want a login that makes you pick what company you are with
based on a drop down box.
So, what do you other IT people with multiple clients use for
ticketing? Are you happy with it?
Thanks.
Bill
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
