OK so the service was hung then? By that I mean that spoolsv.exe is still running but it's not responding. Is this a reproducible problem?
Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Chinnery, Paul [mailto:[email protected]] Sent: Wednesday, February 11, 2009 10:06 AM To: NT System Admin Issues Subject: RE: PRINT SERVER spooler Me, too. Our HCIS requires background (application) servers. These servers, as part of their function, print various reports to printers throughout the hospital. Yesterday and today, at about the same time, we got reports that users weren't getting their printouts. Open up the print folder on a server and no printers listed or "unable to connect." Tried stopping the spooler on the server but that didn't help until I stopped/restarted the spooler on the print server. Then, stop/restart spoolers on the background servers and problem solved. So, I'm trying to figure out the underlying cause so I can prevent it from happening again. (Especially since I'm on call this weekend.) Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 ________________________________ From: Brian Desmond [mailto:[email protected]] Sent: Wednesday, February 11, 2009 10:14 AM To: NT System Admin Issues Subject: RE: PRINT SERVER spooler So the spooler is crashing on your print server or the spooler is crashing on your clients? I'm confused. Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Chinnery, Paul [mailto:[email protected]] Sent: Wednesday, February 11, 2009 9:10 AM To: NT System Admin Issues Subject: PRINT SERVER spooler In the last 2 days at the same time in the morning, our print server's spooler seems to be causing problems. People report that they can't print. When we checked a couple of application servers, we found the spooler service had stopped running. Restarting it did not help UNTIL we stopped/restarted the spooler on the print server. I am at a loss trying to figure out what is causing this. I have eliminated anti-virus programs and backup program as neither is impacting the print server at the time the system fails. If anybody has any ideas, my thanks in advance. Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
