On 23 Feb 2009 at 11:19, Chris Blair wrote: > So how would you handle the situation? Would you take the time to fix it by > walking the desktop person through it over the phone? Would you offer up your > services as a consultant?
I would tell them "I can help free if we can get this done in X minutes or less, otherwise it becomes consulting, at $[old_salary*2.5]/hour" (or more, if you were underpaid ;-D), where X is whatever you're comfortable with, say 15- 30. I would feel this protects your reputation with them and avoid an open- ended time commitment for unpaid support on your part. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
