What is the backend Exchange version? What are the configuration items on Tools -> Options, Mail Format tab set to?
Is he accessing the mailbox via MAPI or POP/IMAP? -----Original Message----- From: Benjamin Zachary - Lists [mailto:[email protected]] Sent: Thursday, February 26, 2009 8:00 AM To: NT System Admin Issues Subject: RE: Outlook only shows plain text Oh as a follow up on this, if I view his mailbox in OWA its in html just perfect. His outlook, is plain text and the berry is in plain text. I upgraded him from Outlook 2003 to Outlook 2007 and didn't fix the problem on the workstation. Has to be a setting somewhere that is forcing him to read all in plain text. -----Original Message----- From: Benjamin Zachary - Lists [mailto:[email protected]] Sent: Tuesday, February 24, 2009 8:31 AM To: NT System Admin Issues Subject: RE: Outlook only shows plain text Hmm, in the toolbar it justs says Message (Plain Text) however the guy next to him will say Message - HTML I didn't see a 'converted' message anywhere. I think this is a BES issue with v 4.1 and his BB doesn't support html so it converts it right in his mailbox. I don't have any proof just a hunch at this point. -----Original Message----- From: Terry Dickson [mailto:[email protected]] Sent: Friday, February 20, 2009 12:18 PM To: NT System Admin Issues Subject: RE: Outlook only shows plain text But even if that was the case it would say This message was converted to Plain text in a line(probably Blue) at the top of the email. If you click on that line it will then open the HTML. It sounds like it is not even saying that? -----Original Message----- From: Gene Giannamore [mailto:[email protected]] Sent: Friday, February 20, 2009 11:11 AM To: NT System Admin Issues Subject: RE: Outlook only shows plain text Try http://support.microsoft.com/kb/831607 Gene Giannamore Abide International Inc. Technical Support 561 1st Street West Sonoma,Ca.95476 (707) 935-1577 Office (707) 935-9387 Fax (707) 766-4185 Cell [email protected] <mailto:[email protected]> From: Benjamin Zachary - Lists [mailto:[email protected]] Sent: Friday, February 20, 2009 12:40 AM To: NT System Admin Issues Subject: Outlook only shows plain text I have an 85 user office, everyone runs xp sp3 and outlook 2003. Everything works except the owner. He has 2 computers one on the sales floor and one in the office, and hes the only BES user. Both computers show the emails in only plain text. He is the only user affected. All his emails come in as plain text, even though html is selected. If he receives an html mail from another user it will be in plain text when he gets it. I tried opening in Word and in the Outlook viewer, its always (Plain Text) at the top, even though the same email can go to all employees and show up as HTML and looks right. Today I thought I would test Outlook 2007 but it didn't fix it. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
