I have asked the SCSM team that exact question, and the answer was "We'll look into it after we get the product released." It is reliant on the SCOM DB right now as well as wanting config information from SCCM, so it is not a good fit for SMBs. I have also talked with the SCE team about implementing some sort of simple service desk/knowledge base tool in SCE itself, which they said they are considering but it will probably happen later as opposed to sooner...if at all. There is some KB capability built into SCE as you can enter your custom information regarding errors and such, so that they appear the next time the same issue arises, but they refuse to build a report based off of the data captured in that field. TVK
From: Jon Harris [mailto:[email protected]] Sent: Thursday, February 26, 2009 2:11 PM To: NT System Admin Issues Subject: Re: Help Desk Software Do you happen to know if it will work with SCE 2007 when it is released? Jon On Thu, Feb 26, 2009 at 1:44 PM, Axcess Mailing List <[email protected]<mailto:[email protected]>> wrote: It's called Service Manager and it's part of the System Center solution. We are part of the beta; however it's not very mature, and a lot of bugs are being reported right now. https://connect.microsoft.com/site/sitehome.aspx?SiteID=446 Regards, Jim Restucci -----Original Message----- From: John Hornbuckle [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, February 26, 2009 09:24 To: ML: NT System Admin Issues Subject: RE: Help Desk Software Some time back, I had heard that MS was working on a full-fledged helpdesk product. I was hoping to see that developed, since we're a Microsoft shop and their ed pricing is so cheap. But I haven't heard anything on it in a while, so maybe it went away or turned into the template. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us<http://www.taylor.k12.fl.us/> -----Original Message----- From: Troy Meyer [mailto:[email protected]<mailto:[email protected]>] Sent: Thursday, February 26, 2009 11:59 AM To: NT System Admin Issues Subject: RE: Help Desk Software Just a followup, MSFT released a free call center and help desk template for WSS/MOSS. We don't use it, but it wouldn't be a bad way to get a free ticketing and knowledge base system setup. Google "fab 40 templates" -troy ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
