Your appeal will get you delisted, but if there is an ongoing problem either with you or Barracuda's reasoning you will get relisted.
I am going to assume you don't have a problem and don't spam. If you don't then what might very well have happened is that Barracuda listed you because you use the same DNS server as a spammer. A most amazingly stupid reason for a mainstream system to use, but Barracuda does it. Call Barracuda support. Good luck, they are clueless when someone is listed and trying to find out how to correct the problem. I have tried to help others before...... I would also consider this option: 1) Make sure you don't have an open relay or a virus issue. 2) Tell your user that the administrator that runs obsmtp.com has decided they don't want email from you and you have investigated and that there is no problem with your system and that they should contact them. From: [email protected] [mailto:[email protected]] Sent: Friday, April 17, 2009 10:28 AM To: NT System Admin Issues Subject: Barracuda stuff? Greetings! Our Notes server is on a private network behind a firewall. A year or two ago, we found that spam filters were not able to get to our actual SMTP server, so most mail (including hundreds of medical case records) was bouncing. We contracted with Postini for hosted SMTP services... Somewhere in Canada, there is a Barracuda system blocking us. Somehow, it seems to be tracing beyond our SMTP host, finding our firewall, and then refusing the connection: "Error transferring to OUTBOUNDS5.GA.OBSMTP.COM; SMTP Protocol Returned a Permanent Error 554 Service unavailable; Client host [fg400-1.calgaryzoo.ab.ca] blocked using Barracuda Reputation; http://bbl.barracudacentral.com/q.cgi?ip=12.15.29.130"; This error is unique to this institution, and it is "repeatable". I have followed the link and then made my appeal through that web site, but...??? -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 [email protected] P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org<http://www.aspca.org/> The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
