I created a contact in my outlook using forward slashes. After it reconciled I called the contact and it went through. I even checked to make sure the it had the forward slashes on my BB. It did. So she had to make all of her contacts in her Outlook using forward slashes instead of dashes.
From: Joe Heaton [mailto:[email protected]] Sent: Tuesday, June 09, 2009 2:08 PM To: NT System Admin Issues Subject: Cross Post: Help! User Error! Outlook 2k3 Exchange 2k3 I have a user, who has hundreds of contacts in her Outlook. She's new to our agency, and we imported her contacts from her previous job. She says that her Blackberry didn't have issues dialing these numbers, but that her Samsung Saga WM device does. When I investigated, the issue is that a lot of the phone numbers in her contacts were input as XXX /XXX-XXXX. The Samsung doesn't like the forward slash, so when she tries to dial these numbers, it dials the area code only. I proved that the slash is the issue, by having her fix one number, and try it, and lo and behold, the phone dials the full number. My question: Is there a tool, script, whatever, that I can have her use, to go through her contacts, and replace the forward slash with a dash? She already has a bad view of WM, and I need to get a solution for her fairly quickly. I can't even prove or disprove that the Blackberry can or can't dial a number in the format XXX /XXX-XXXX. If someone else could try it and let me know, I'd personally appreciate it, even though I can't go back to her and tell her she's full of it or not. Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 [email protected] ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
