What happens if you try printing locally in the office? Have her forward the e-mail to you, ,and try printing locally to a regular network printer (i.e. HP LJ something or other). Does it print correctly ?
Chris Bodnar, MCSE Sr. Systems Engineer Distributed Systems Service Delivery - Intel Services Guardian Life Insurance Company of America Email: [email protected] Phone: 610-807-6459 Fax: 610-807-6003 -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Tuesday, July 21, 2009 5:48 PM To: NT System Admin Issues Subject: Printer issue I have a really odd issue here and hope someone can help me. I have a remote user using XP pro, on a domain that she attaches to via a VPN. She uses a couple of apps via a 2008 Terminal Server one of which being Outlook that attaches to the Exchange server at the remote end. All of this works fine so far (bar a couple of the teething issues using remote apps). However, although all email looks fine to her on the screen, when she tries to print *some* of them to her locally attached HP laser printer (a 3005 I think), it prints out looking like the following: http://www.flickr.com/photos/gavsta/3743455647/ Now Im guessing the font thats used in the email isnt getting to the printer correctly, I have tried all sorts of drivers combinations (the printer is on the 2008 HCL), and the problem remains. Can anyone assist with this? Gavin. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ----------------------------------------- This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
