Martin is exactly right. We started with BB's almost 4 years ago with 200 phones up front. Because of the amount of hardware being purchased we were given all the BES licenses we needed, which included licenses for 2 BES server and 250 CAL's. This year they decided anyone with more than 50 phones will NOT BE ALLOWED to purchase support below T3 level. They determine my support costs based on how many phones, when the reality ALL they do is support my BES servers(1 server at the moment).
My company's economy is down like the federal government, maybe worse and the support contract went up 20% over last year, and I have 40% fewer users. I am PISSED. I think it was STUPID timing to make a change like this and offer no alternatives, other than to run with no support. Seriously, I am told that "per incident" service WILL NOT be available to me if I drop my contract. Look around, talk to other guys running BES before you jump in. I bet a lot of folks are going to warn you off BB's and BES altogether. On Wed, Aug 5, 2009 at 5:06 PM, Martin Blackstone <[email protected]>wrote: > No it doesn’t, but it is important to understand the costs of having an > in-house (BES) system. > > You are going to have to buy the following > > Blackberry Enterprise Server > > User CAL’s > > T-Support (unless you want to fly with no support). > > > > Now this of course isn’t including the cost of a server and a Windows > server license. I run mine in a VM but used to run it on a desktop class PC. > > > > Carriers charge for a BB Enterprise wireless plan as well and that’s needed > to use BES. That’s probably where that $20 charge is coming from. I don’t > think I have seen a carrier yet who doesn’t charge for the enterprise fee. > > > > If this is all cost prohibitive, you should change course to Windows Mobile > for sure. > > > > *From:* Todd Lemmiksoo [mailto:[email protected]] > *Sent:* Wednesday, August 05, 2009 2:32 PM > *To:* NT System Admin Issues > *Subject:* Blackberry Server question. > > > > Our sales guys are getting new Nextel Blackberry's. I want to look into > setting up our own Blackberry server. Nextel is telling us that it will cost > $20/month per phone to use the phones with an in-house Blackberry server. Is > this what you are paying also? Doesn't this make it cost prohibitive to have > an in-house Blackberry server? > > Todd Lemmiksoo > Network Administrator > > All-Mode Communications, Inc. > 1725 Dryden Road > Freeville, New York 13068 > (607) 347-4164 x440 > 1-877-ALLMODE (toll free) > http://www.all-mode.com > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
