I'm with Jonathan on this one. Reading the description that the user had to implement an 'intranet of sorts' practically screams of someone mucking about with IIS. I'm not sure you got the full story, but it really doesn't matter if the customer learned a lesson and is up and running again. Hopefully they'll call you to do the work next time instead of asking you to fix what someone else tried to do.
On Tue, Aug 25, 2009 at 9:59 PM, Jonathan Link<[email protected]> wrote: > Not sure you'll get an answer. However, I'm not sure one is necessary. > Perhaps you should question your client. > > They have a part-time employee who cannot document the things he did to a > fully functional server. Said employee installed software on same server > which may violate license restrictions (do they have unused licenses of > Office?), installed incompatible software on same server (Outlook on an > Exchange server). You could spend a lot of time investigating what > happened, but what it comes down to is people who have admin access probably > shouldn't. > > On Tue, Aug 25, 2009 at 9:34 PM, Silvio L. Nisgoski <[email protected]> wrote: >> >> Hmm, let me try to explain the situation better . >> Outlook is not to be installed in this server, nor are excel, frontpage, >> etc. >> >> The machine was chugging along all happy, messages in, messages out, etc. >> >> Then a part-time employee of the customer, tasked with the implementation >> of an intranet of sorts, read don´t-know-where that to use some tool for his >> intranet he should upgrade office in the server. >> >> Well, this particular server had access instaled in it, due to an tracking >> app that they use. >> >> Well, then this guy upgrades office ( 2003 ) to 2007. He said he used just >> an upgrade pack, don´t know what he meant with that, because what I saw was >> a fully complete copy of office 2007 enterprise. >> >> About half an hour later, people start complaining that the webmail wasn´t >> functioning anymore. Then they called me. In the initial questioning phase ( >> what happened, what was installed, etc, ) they mentioned the upgrade. I seem >> to remember of this occurring in a 2003/IIS server befor, so I looked in IIS >> Manager, and there were no sites defined there. Restoring a backup of the >> metabase had no effect. In the Services app, there were no ocurrences of WWW >> service, SMTP service, etc. >> >> When I uninstalled IIS, and reinstalled, the missing services got back, >> and also the disappeared web sites. >> >> But I would like to know how is that the installation of office causes >> this. They swear that no prompts of any sort, asking if they did really >> really want do destroy their server, appeared. >> >> Any idea ? >> >> Thanks. >> >> >> >> >> >> ----- Original Message ----- From: "Richard Stovall" <[email protected]> >> To: "NT System Admin Issues" <[email protected]> >> Sent: Tuesday, August 25, 2009 8:43 PM >> Subject: Re: IIS services disappearing >> >> >>> Though it's most likely unrelated to your issue, Microsoft pretty much >>> does not support running Outlook on an Exchange server (at least >>> through Exchange 2003). >>> >>> http://support.microsoft.com/kb/266418 >>> >>> I would start by getting into supported configuration and trying again. >>> >>> Do you have any more information? >>> >>> On Tue, Aug 25, 2009 at 11:46 AM, Silvio L. Nisgoski<[email protected]> >>> wrote: >>>> >>>> Hello, >>>> >>>> Does anyone has experienced the same, and has an explanation of the >>>> causes : >>>> a customer installed Office 2007 in a 2003R2 server, with Exchange >>>> running, >>>> and this made (after half an hour , they say ) all the IIS sites >>>> disappear ( >>>> metabase corruption, I think ) . >>>> >>>> When looking at the problem, I saw that the IIS services had also >>>> disappeared from the system. AFter uninstalling IIS, and reinstalling, >>>> we >>>> got it back to working. >>>> >>>> But how would the office installation make this ? Their IT people who >>>> installed it got a good slapping, but I would like to know the causes >>>> from a >>>> scientific and curious point of view... >>>> >>>> thanks. >>>> >>>> >>>> >>>> >>>> >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
