I think the implied comment is that a wipe/rebuild is more cost effective use of man-hours than troubleshooting for most *DESKTOP* related issues. I agree with what you're saying though. Troubleshooting is becoming a lost art for entry level techs.
-----Original Message----- From: Charlie Kaiser [mailto:[email protected]] Sent: Thursday, August 27, 2009 7:55 AM To: NT System Admin Issues Subject: RE: OT: Our profession has been exposed Troubleshooting is an extremely valuable tool. Curing a symptom doesn't fix a problem. Even a wipe and rebuild can be ineffective if the root cause is elsewhere. It's one thing to wipe/rebuild a desktop machine for a problem, but when it's a strange issue with an exchange box, or SQL server, or DC, it's not always an option, much less the best one. And it's kind of embarrassing to wipe a PC, return it to service, and have the same problem crop up again later that day. Doesn't look very professional, IMO. Being able to troubleshoot is a skill that has, to a great degree, been lost in our business. That's why we end up with things like that sysadmin flowchart. There's an art and skill to methodical diagnosis that differentiates the artisans from the parts changers... There's also an art in knowing when to wipe and when to troubleshoot... :-) *********************** Charlie Kaiser [email protected] Kingman, AZ *********************** > -----Original Message----- > From: David Lum [mailto:[email protected]] > Sent: Thursday, August 27, 2009 7:47 AM > To: NT System Admin Issues > Subject: RE: OT: Our profession has been exposed > > +1 Time is money. > > > > Having said that sometimes I will troubleshoot out of > curiosity even after it's obvious blowing away and starting > over is faster - I get a burning desire to know WHAT > happened. Sometimes that tidbit pays huge dividends later, or > sometimes knowing exactly what happened amazes other tech's. > > > > Dave > > > > From: David Mazzaccaro [mailto:[email protected]] > Sent: Thursday, August 27, 2009 7:16 AM > To: NT System Admin Issues > Subject: RE: OT: Our profession has been exposed > > > > "lost art"? > > Or (in most cases) it's just not cost effective. > > > > > > ________________________________ > > From: Don Guyer [mailto:[email protected]] > Sent: Thursday, August 27, 2009 10:06 AM > To: NT System Admin Issues > Subject: RE: OT: Our profession has been exposed > > That's how our field techs resolve a lot of issues. > > > > Troubleshooting is a lost art form, to most techs today. > > > > Don Guyer > > Systems Engineer - Information Services > > Prudential, Fox & Roach/Trident Group > > 431 W. Lancaster Avenue > > Devon, PA 19333 > > Direct: (610) 993-3299 > > Fax: (610) 650-5306 > > [email protected] > > > > From: Lee Douglas [mailto:[email protected]] > Sent: Thursday, August 27, 2009 9:50 AM > To: NT System Admin Issues > Subject: Re: OT: Our profession has been exposed > > > > One thing they left out is to format the drive and start over > - I've heard that a lot on this forum <g> > > On Thu, Aug 27, 2009 at 9:44 AM, Ziots, Edward > <[email protected]> wrote: > > Sigh, > > > > Who Ratted us all out. they should be TARRED and feathered. > > > > Z > > > > Edward Ziots > > Network Engineer > > Lifespan Organization > > MCSE,MCSA,MCP+I, ME, CCA, Security +, Network + > > [email protected] > > Phone:401-639-3505 > > ________________________________ > > From: Candee Vaglica [mailto:[email protected]] > Sent: Thursday, August 27, 2009 7:52 AM > To: NT System Admin Issues > Subject: Re: OT: Our profession has been exposed > > > > I *love* it! > > > > > > On Thu, Aug 27, 2009 at 12:22 AM, Kurt Buff > <[email protected]> wrote: > > Now anyone can be a sysadmin/tech support person: > > http://xkcd.com/627/ > > ~ Finally, powerful endpoint security that ISN'T a resource > hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
