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Regards, Chris Orovet Technical Support O: (727)812-0276 Ext. 125 F: (727)812-0278 Email: [email protected] Web: http://www.atsi-inc.com "Whatever relationships you have attracted in your life at this moment, are precisely the ones you need in your life at this moment. There is a hidden meaning behind all events, and this hidden meaning is serving your own evolution." ~Chopra Confidentiality Notice: This e-mail message and any attachments are for the sole use of the intended recipient and may contain proprietary, confidential, trade secret or privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited and may be a violation of law. If you are not the intended recipient or a person responsible for delivering this message to an intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message immediately. From: James Rankin [mailto:[email protected]] Sent: Monday, September 21, 2009 3:32 AM To: NT System Admin Issues Subject: Helpdesk software Anyone got any experience with this product - http://www.sitehelpdesk.com/ ? We are currently trying to look for an alternative to our outdated helpdesk software and would be interested to know what people recommend. I've worked with a lot of different flavours down the years and can't honestly say I've ever seen one that I really liked. We'd be keen to get something that is AD-integrated, does good SLA tracking and has decent reporting facilities. Any suggestions appreciated. TIA, JRR -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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