On Mon, Oct 5, 2009 at 8:54 PM, Benjamin Zachary - Lists <[email protected]> wrote: > I have a couple of sites where contacts don’t seem to be syncing properly.
For all users on the server? That's odd. I've had various cases where a given user will have trouble, but not everyone. Granted, there are only 11 users on our BES, but still. > I tried everything but removing and re-adding the device. I would indeed try removing and re-adding the device -- or more precisely, the user. When BB Manager asks if you want to delete the BlackBerry info, say "Yes". Then re-add the user and reactivate the device. This is really harmless -- no user data should be lost from either server mailbox or handheld. It only discards server metadata and other "behind the scenes" stuff. (But remember, backups are *always* a good idea.) We're running BES 4.mumble against Exchange 2003. Behavior may be different against other mail servers. > Anything else I could try? Before you do anything else, check the logs. Both Windows Event Spewer and the BES text logs. BES logs *gobs* of debug information to the text logs. This will often at least point out that there is a problem, even if you don't know how to fix it. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
