Hi, I'm just picking up this thread. I have been experiencing the exact same issue since we installed BES over 12 months ago. Can I ask you guys which network carrier you are using? Just wondering if there's a common theme. We are with Vodafone.
Thanks Mark -----Original Message----- From: Martin Blackstone [mailto:[email protected]] Sent: 06 October 2009 14:39 To: NT System Admin Issues Subject: RE: BES 4.1 syncing If its just a few users, try that method I sent you. Its more complicated that in looks. Also for sanities sake, ensure that in the contacts section on the BB wireless sync is set to yes. -----Original Message----- From: Benjamin Zachary - Lists [mailto:[email protected]] Sent: Monday, October 05, 2009 6:54 PM To: NT System Admin Issues Subject: RE: BES 4.1 syncing Thanks all for the tip. I will try the remove/add of the contact on the device. Both my bes problems are small 3-4 users. I know at one its all of them on the 2007 but on the other its just 1. -----Original Message----- From: Jeremy Anderson [mailto:[email protected]] Sent: Monday, October 05, 2009 9:35 PM To: NT System Admin Issues Subject: RE: BES 4.1 syncing For what its worth.... I have seen that exact issue before, at 2 different clients. The bad news is, I don't know the fix. In one case I synced the contacts using desktop manager The other was not my client and they reinstalled BES (WTF?) -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Monday, October 05, 2009 6:30 PM To: NT System Admin Issues Subject: Re: BES 4.1 syncing On Mon, Oct 5, 2009 at 8:54 PM, Benjamin Zachary - Lists <[email protected]> wrote: > I have a couple of sites where contacts don't seem to be syncing properly. For all users on the server? That's odd. I've had various cases where a given user will have trouble, but not everyone. Granted, there are only 11 users on our BES, but still. > I tried everything but removing and re-adding the device. I would indeed try removing and re-adding the device -- or more precisely, the user. When BB Manager asks if you want to delete the BlackBerry info, say "Yes". Then re-add the user and reactivate the device. This is really harmless -- no user data should be lost from either server mailbox or handheld. It only discards server metadata and other "behind the scenes" stuff. (But remember, backups are *always* a good idea.) We're running BES 4.mumble against Exchange 2003. Behavior may be different against other mail servers. > Anything else I could try? Before you do anything else, check the logs. Both Windows Event Spewer and the BES text logs. BES logs *gobs* of debug information to the text logs. This will often at least point out that there is a problem, even if you don't know how to fix it. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ IMPORTANT INFORMATION Internet communications are not secure and therefore CIPS does not accept legal responsibility for the contents of any e-mail message sent via this medium. The content of any e-mail communication is the view of the individual and CIPS does not accept legal liability for the contents. Although this message and any attachments are believed to be free of virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by CIPS for any loss or damage in any way arising from its use. CIPS runs the following software packages: MS Office Suite 2003, MS Visio 2003, MS Project 2002. Please ensure that any files you send are compatible. The Chartered Institute of Purchasing & Supply (CIPS) is an organisation incorporated under Royal Charter and is based at Easton House, Easton on the Hill, Stamford, Lincs PE9 3NZ, tel: +44 (0)1780 756777, and is a registered Charity number 1017938. CIPS Services Limited is a wholly owned subsidiary company of CIPS, registered in England under number 2610367 and is registered at the address shown above. Both organisations operate under a group VAT registration number: 3426 489 42. -- Scanned by iCritical. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
