Nevermind. I just re-read your post from yesterday...
From: Richard Stovall [mailto:[email protected]] Sent: Friday, October 09, 2009 4:44 PM To: NT System Admin Issues Subject: RE: Adobe support, a higher standard. Long shot I know... Did you (or your users) ever happen to backup their projects from within Version Cue? Might your Tivoli backups have the files in "Program Files/Common Files/Adobe/Adobe Version Cue CS4/Server/Backups"? http://help.adobe.com/en_US/Bridge/3.0/WSE26E6C18-DA7C-4ab9-BAD1-8CE2E89 F087B.html From: David Lum [mailto:[email protected]] Sent: Friday, October 09, 2009 1:34 PM To: NT System Admin Issues Subject: Adobe support, a higher standard. Case #0181201741 Updated: Monday, October 5, 2009 6:20:27 AM PDT Opened: Tuesday, September 29, 2009 9:36:04 AM PDT StatusOpen - Pending Adobe Response I wish I knew an Adobe tech that could do something. I've had my CTO and COO both in my office this week and all I have it "still waiting to hear from Adobe" even though I do call them (Adobe) daily. Anyone have any idea on how to escalate stuff within Adobe's support? Don't they offer a "triple-throwdownPlatinum support where you can get a response in 4 hours or something? And before someone whips out LMGTFY, Adobe Version Cue isn't listed here: http://www.adobe.com/support/programs/allproducts/ When you low man on the totem pole and you get regular visits by C-level execs, things aren't running smooth! David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
