Hard to say.
I just reformatted and reinstalled factory software 3 months ago so as far as I 
can be certain at least 3 months...
xx has a son-in-law that gets on and browses everywhere and doesn't care.
I can work with xx and get xx in shape again.  I just hate taking xx's money 
when xx isn't the one jacking up the system.
I've had to cut a copy home users off of support because they won't learn from 
their mistakes.  One lady brought her laptop to me 4 times.
4 times I had to rebuild from scratch.  The 5th time I just didn't return her 
calls.  I raised my price the last time all the way to $300 for a reformat and 
reinstall of commerical apps.
Which is about 150 over my normal.  She paid and still got it all jacked up.
Thanks for the responses.


From: Erik Goldoff 
Sent: Tuesday, October 27, 2009 10:51 AM
To: NT System Admin Issues 
Subject: Re: What else would you tell this user?


is this personal property for the home user, or a system in place for business 
purposes ?

The type of issue xx describes could easily have been a 'drive by' from a third 
party web page advertisement that takes advantage of PDF or Flash 
vulnerabilities, where the web site host is unaware of the malware insertion 
they're accomodating

how current are updates to all the software?

On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden <[email protected]> wrote:

  Follow this thread from top to bottom.

  What else would you tell this home user??





  I don’t understand how this keeps happening I have Microsoft security running 
also but I am getting tierd of this junk these things need to find another home 
besides mine

  From: David McSpadden 
  Sent: Tuesday, October 27, 2009 10:32 AM
  To: xx

  Subject: RE: Home Computer


  Sure.


  From: xx 
  Sent: Tuesday, October 27, 2009 10:30 AM
  To: David McSpadden
  Subject: RE: Home Computer

   Ok I will try tonight if I cant do you want it back?

   From: David McSpadden 
  Sent: Tuesday, October 27, 2009 10:28 AM
  To: xx

  Subject: RE: Home Computer

   Those pictures are a part of the Trojan/virus/thingy.

  Yes if you can get on the internet you can find it by googling for Microsoft 
security essentials download.

   From: xx 
  Sent: Tuesday, October 27, 2009 10:26 AM
  To: David McSpadden
  Subject: RE: Home Computer


  So I will just find that on the internet? If I can get on the net because 
when I tried last night I couldn’t get around all the pop ups ( I will get 
those pics to you asap  LOL)   So does that mean someone has been looking at 
that stuff or is that just the possible virus causing that to pop up ?

  From: David McSpadden 
  Sent: Tuesday, October 27, 2009 10:19 AM
  To: xx

  Subject: RE: Home Computer

   I think you should send me the naughty pictures for an objective opinion.

   Also, I think you should download Microsoft’s Free Security Essentials 
virsus/spyware scanner.

  It is quick and easy.  All you have to do it tell it when and what to scan.

  That might find something your Mcafee doesn’t.

   From: xx
  Sent: Tuesday, October 27, 2009 10:11 AM
  To: David McSpadden
  Subject: Home Computer

   Hi It’s me again….. I think my computer has issues again I have been getting 
pop ups telling me my computer could be infected but it wasn’t from Mcafee so I 
ignored it then mcafee would pop up and say it blocked a trojen  so I thought I 
was ok but last night when I tried to get into my email naughty pics poped 
up????? So I thought I would run a full scan but couldn’t get into mcafee. What 
do you think




 






 

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