David, This is always a challenge. I make use of a custom spreadsheet that I put together for capturing and presenting this data in a way that most people seem to get it.
You can download it here: http://bit.ly/4RGpM5 (It is an XLSX file) What I do is unprotect the sheet, change the names of the responsibilities and the staff members, then protect everything and start playing with the percentages to help identify what is important to the organization and how it is allocated across the team. 3 hours a day for that level of work is probably conservative. :) *ASB *(My XeeSM Profile) <http://XeeSM.com/AndrewBaker> *Providing Competitive Advantage through Effective IT Leadership* On Wed, Dec 2, 2009 at 10:01 AM, David Lum <[email protected]> wrote: > So…my team has been asked to estimate some time we spend on various > projects and other work. I have 100 Windows servers and 400 workstations > (PC’s and laptops). I am the sole person in charge of keeping the desktops > patched, up to date on McAfee, report into WSUS, SMS, etc. I do most of the > Active Directory maintenance when it comes to creating new security groups > for access (Service Desk does main these groups once I have created them). > > > > Basically if it related to central desktop management and server > management, it’s just me. I have estimated I spend 3 hours every day on > these administrative tasks. 400 systems and about 250 users, that doesn’t > sound excessive, does it? Sometimes troubleshooting why ONE system isn’t > getting say, the Tivoli backup client pushed to it via SMS can be 3 hours > right there. > > *David Lum** **// *SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 *// *(Cell) 503.267.9764 > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
