Do you get tickets for this work via a ticketing system? If so have whoever runs that add queues or categories for these different work groups if they aren't already broken out and then start charging time in the tickets. Most systems I've dealt with can do this (or custom fields can be added and you can run a report/export a CSV to Excel).
Your estimate doesn't sound off to me although I bet you could reduce that time if you grouped up repetitive tasks, defined the inputs, and figured out how you could automate some of it. Thanks, Brian Desmond [email protected]<mailto:[email protected]> c - 312.731.3132 From: David Lum [mailto:[email protected]] Sent: Wednesday, December 02, 2009 9:01 AM To: NT System Admin Issues Subject: Capacity planning So...my team has been asked to estimate some time we spend on various projects and other work. I have 100 Windows servers and 400 workstations (PC's and laptops). I am the sole person in charge of keeping the desktops patched, up to date on McAfee, report into WSUS, SMS, etc. I do most of the Active Directory maintenance when it comes to creating new security groups for access (Service Desk does main these groups once I have created them). Basically if it related to central desktop management and server management, it's just me. I have estimated I spend 3 hours every day on these administrative tasks. 400 systems and about 250 users, that doesn't sound excessive, does it? Sometimes troubleshooting why ONE system isn't getting say, the Tivoli backup client pushed to it via SMS can be 3 hours right there. David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
