Thanks, Terry. I tried deleting it but it still failed. I think there's more than one issue here. When he did the first sync with his BB, it worked fine. Then, the BB failed and he got a new one. I noticed last Friday when I worked with him on it, that when we tried to check the configuration settings, Desktop Mgr reported that the device ID's did not match up. I think when he uninstalled\reinstalled DM, it didn't completely delete the reg keys. I'm going to have him try Revo Uninstaller and try it again.
From: [email protected] To: [email protected] Date: Thu, 18 Feb 2010 14:47:23 -0600 Subject: RE: BB wont' sync with O2003 calendar OK it has been a few years since I dealt with this but I am assuming you are not using a BB server but the Desktop Manager which uses something like Activesync. When I did this I would delete the data store on the Desktop(computer) and then let it resync and pull everything down and sync again. However it appears you already have your appointments deleted so I am not sure how well that would work. I actually had a batch file to do this but that computer is no longer with our office. Maybe I have an old version I could look up tonight when I get home. From: paul d [mailto:[email protected]] Sent: Thursday, February 18, 2010 2:07 PM To: NT System Admin Issues Subject: BB wont' sync with O2003 calendar Somehow the user plugged in his BB and erased most of the appointments in his Outlook 2003 calendar. From what he said, it (and don't chuckle, I'm not a BB expert) when synchronizing, basically deleted all the appointments from the Outlook calendar but kept them on his BB. Now, when he tries to sync it up again, it gets up to 233 out of 243 appointments and then fails. Error logs reports, in part: DesktopMgr caused an Access Violation (0xc0000005) in module MsOutlookApi.dll. >From the research I've done, it appears it could be a bad recurring >appointment. That makes sense as it does fail after doing 233 records. My question: is there a way to determine which recurring appointment caused the problem? Thanks, And on a totally OT subject, I get the Healtchare IT Strategist email and I laughed out loud when I read this article's headline: “Grants Link pregnant W. Virginia women, specialists.” Hotmail: Trusted email with Microsoft’s powerful SPAM protection. Sign up now. _________________________________________________________________ Hotmail: Trusted email with powerful SPAM protection. http://clk.atdmt.com/GBL/go/201469227/direct/01/ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
