Yes, it turns out it was a driver issue. We changed all the Kyocera drivers to HP Universal and that appears to have fixed the label printer issue. Thanks all for your replies and help. From: [email protected] Date: Fri, 16 Apr 2010 12:08:43 -0700 Subject: Re: label printer To: [email protected]
Ditto. Sometimes it takes removing all the drivers manually (to be sure to get any uninstall remnants) to properly fix a printer driver issue. -- ME2 On Fri, Apr 16, 2010 at 7:41 AM, Miller Bonnie L. <[email protected]> wrote: I'd agree with Ben about drivers, and this kind of problem can be a pain to troubleshoot. I'd start by looking at all of the drivers you've updated recently (back to when the problem started). On the WS03 print server, look for the files associated with each driver. For some, you can see these names on the "About" tab of the print driver, but you might have to go straight to searching the registry. What can happen is if you have any files in common between drivers they may have been updated when you installed the latest printer, which can sometimes break an older driver. Then, look at your problem printers and do the same thing (get the file names). Try to find if there are any files in common and narrow in on those. The files are usually stored under %systemroot%\system32\spool, but you can usually find the path in the registry for specific printers. Then, you might need another WS03 test server that hasn't had any of these printer drivers installed yet. Install just the older drivers, so you can see what the files looked like before the latest drivers were updated to figure out what changed. If you have a backup, that might also be an easier way to find them--you need to be able to confirm the file is different. Then, you test by replacing the file back to the older version. In some cases, I've found I can stop the spooler and replace the file with an older version as "updating" the printer driver again with the older one does not generally overwrite any newer files (and it doesn't warn you). But, I've also found where that doesn't always work or the newer printer driver will break after replacing the file with the old one. You'll have to test all printers that share whatever file you had to replace. In one case, we had such a bad conflict that we ended up using a different type of driver (PS vs PCL) for one of them, but I don't know if you will have that kind of option here. -Bonnie -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Thursday, April 15, 2010 2:39 PM To: NT System Admin Issues Subject: Re: label printer On Thu, Apr 15, 2010 at 3:24 PM, paul d <[email protected]> wrote: > We entered into a contract to have all our non-label printers to be leased > from a company (we used to just buy them) and have been replacing the > current printers with these new printers. That, of course, means changing > the drivers on the print server. I'd start looking there, then. You changed printer drivers, and now you have some new printer problems. I doubt that's coincidence. I've seen all manner of weird problems come about due to printer drivers. A buggy printer driver can affect other printers using other drivers on the same computer. (HP's drivers started doing this to us. It's one of the main reasons we're not buying HP printers anymore.) -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ _________________________________________________________________ Hotmail is redefining busy with tools for the New Busy. Get more from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
