Our receptionist knew to transfer any calls for us into the group voicemail box where they could be flushed at our convenience. However before we completed his training, the best one I ever heard was a former co-worker of mine. (His name is South). Caller: "yeah, hi - I'm calling about the toner for your copier" South (knowing this is a cold caller and they are fishing for info): "Oh..OK, which copier the BIG one or the small one?" Caller: "Oh, the big one sir - could you please just confirm the make and model for our records?" (so that they can later claim you authorized them verbally to send their craptacular toner) South: "Sure, one moment" <places call on hold for a minute, picks phone up and shouts> "HEY...IT'S GONE!?!? WHAT DID YOU GUYS DO WITH OUR COPIER?!?! WHAT'S GOING ON HERE?!?!?" Caller hangs up. -Jim ________________________________
From: Jacob [mailto:[email protected]] Sent: Tue 4/27/2010 2:39 PM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" If you have time.. pretend you are interested. Even have them come out and visit you... drag it on and on. Then when they think they are close to signing a deal with you, tell them you are no longer interested. Almost all the vendors I have a relationship with have my cell. They will call me on my cell. From: John Aldrich [mailto:[email protected]] Sent: Tuesday, April 27, 2010 10:40 AM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" Ahh... I'm getting some good ideas here... J Thanks, all... keep the info coming! J From: Terry Dickson [mailto:[email protected]] Sent: Tuesday, April 27, 2010 1:39 PM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:[email protected]] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" Yeah...but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em "no thanks." From: [email protected] [mailto:[email protected]] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink & toner "cold callers" I forward the calls to our local "rejection hotline" (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerry® smartphone with Nextel Direct Connect ________________________________ From: "John Aldrich" <[email protected]> Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issues<[email protected]> Subject: Ink & toner "cold callers" I'm assuming most of you are like me and in charge of the "consumables" for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink & toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my "users" J) CONFIDENTIALITY NOTICE: This email, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or protected health information. Under the Federal Law (HIPAA), the intended recipient is obligated to keep this information secure and confidential. Any disclosure to third parties without authorization from the member of as permitted by law is prohibited and punishable under Federal Law. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. NOTA DE CONFIDENCIALIDAD: Este facsímile, incluyendo lo adjunto, es para el uso exclusivo del destinatario(s) y puede contener información confidencial y/o información protegida de salud. En virtud de la Ley Federal (HIPAA), el destinatario tiene la obligación de mantener esta información segura y confidencial. Cualquier divulgación a terceros sin la autorización de los miembros de lo permitido por la ley está prohibido y penado en virtud de la Ley Federal. Si usted no es el destinatario, por favor, póngase en contacto con el remitente por teléfono y destruir todas las copias del mensaje original ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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