Excuse me for cross posting this on two lists at once …
I am working on a contract with thousands of workstations, and moving
towards an enterprise installation of a single antivirus solution across 15
agencies.
Several of the agencies are running SAV9 ( Symantec AntiVirus version 9 )
and that is one version that doesn’t uninstall cleanly ( among others ! )
The issue at hand is after removal, when outlook starts, the SAV9 plug in
information is still cached in the extend.dat and the end users get an error
message. Causing end user error messages is a no-no according to those in
charge. The solution would be to delete the extend.dat file, but it’s also
an issue if the software deployment forces outlook to close.
So the question is :
Has anyone ever seen any issues with deleting the extend.dat file from the
users’ profile *while* Outlook is open ?
( Primarily XP desktops but some 2000 professional, and mostly Outlook 2003,
but also some older 2000 and newer 2007 )
I know that after deletion of extend.dat Outlook will create a new copy when
Outlook launches again, and my limited virtual systems testing has shown no
issue. But the client is insisting on assurances ( “are you willing to bet
your job on this issue?” ) that deleting the extend.dat file while Outlook
is open is not going to cause issues.
Also, if you have done this with no issue, I’d like to hear from you as
well, to help support my case.
Thanks in advance !
Erik Goldoff
IT Consultant
Systems, Networks, & Security
' Security is an ongoing process, not a one time event ! '
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
