You have access to the consumer support. I have access to the ProAdvisor support. We have two on staff, and when I connect to their tech support on the occasions I've needed it, my experience was good, and issues were resolved quickly.
On Mon, May 10, 2010 at 3:26 PM, Joseph L. Casale <[email protected] > wrote: > > Anyone care to give recommendations in the small business/SOHO > >accounting product space? QuickBooks is very common, but also rather > >expensive, and in the past I've had horrible experiences with Intuit > >customer service, and I've learned that "most common" does not mean > >"best". > > Stay away from Intuit, they have the most incompetent support you'll ever > find. I have had the misfortune of dealing with their people for their > enterprise products and home products and the popularity of their product > has forced them to farm their support overseas which in itself is not an > issue but the fact that the people doing it have zero computer skills and > read canned responses of a list that don't always fit. > > The next problem is escalating, it usually just doesn't happen. When it did > for me only once, it was hardly any better and incredibly ignorant. > > I hope you do find an alternative, and if you do, let me know:) > > Just last night I was researching getting QB on a terminal server and found > a tech support response to the older versions needing Admin Rights for an > admin that refused to give users admin rights on his terminal server: > > "Build a non Active Directory Integrated terminal server so the threat is > contained" > > Lol, right on;) > jlc > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
