The escalation side of my rant was in reference to their Enterprise version of ware and the second level of escalation I referred to was an "SBD Customer Support Specialist - Level 3" person.
The experience was as I stated... From: Jonathan Link [mailto:[email protected]] Sent: Monday, May 10, 2010 2:00 PM To: NT System Admin Issues Subject: Re: Small business/SOHO accounting You have access to the consumer support. I have access to the ProAdvisor support. We have two on staff, and when I connect to their tech support on the occasions I've needed it, my experience was good, and issues were resolved quickly. On Mon, May 10, 2010 at 3:26 PM, Joseph L. Casale <[email protected]<mailto:[email protected]>> wrote: > Anyone care to give recommendations in the small business/SOHO >accounting product space? QuickBooks is very common, but also rather >expensive, and in the past I've had horrible experiences with Intuit >customer service, and I've learned that "most common" does not mean >"best". Stay away from Intuit, they have the most incompetent support you'll ever find. I have had the misfortune of dealing with their people for their enterprise products and home products and the popularity of their product has forced them to farm their support overseas which in itself is not an issue but the fact that the people doing it have zero computer skills and read canned responses of a list that don't always fit. The next problem is escalating, it usually just doesn't happen. When it did for me only once, it was hardly any better and incredibly ignorant. I hope you do find an alternative, and if you do, let me know:) Just last night I was researching getting QB on a terminal server and found a tech support response to the older versions needing Admin Rights for an admin that refused to give users admin rights on his terminal server: "Build a non Active Directory Integrated terminal server so the threat is contained" Lol, right on;) jlc ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
