Does the USB drive have any of its own special drivers? I have a Lacie external drive that has a "USB Boost" driver that enables it to transfer faster. Works fine on my XP workstation, but I did have a problem with explorer hanging on a Win2003 server I used it on.
Jeff On Fri, May 21, 2010 at 12:37 PM, Lewis Johnson < [email protected]> wrote: > I have a customer with an IBM xSeries 235 server with Windows Server 2003 > they have been using for several years. They use external USB hard disk > drives for their backup and recently, whenever they connect one to the > server, it causes most functions on the server to freeze up. The keyboard > and mouse still function, but most console functions, like right cilcking on > My Computer to get the Manage menu, Shutting down, etc. do not respond. The > server also becomes unresponsive to the users connected across the network. > If the USB drive is already connected when the server is powered on, the > system responds normally and is able to access the drive. The server has > all the most recent IBM and Microsoft updates. I have tried changing out > USB cables, power cables, adding a PCI USB interface and connecting to that, > a different manufacturer's USB drive, but nothing changes the behavior. > Also, the problem persists if I unplug the USB drive. > > When I plug in a USB flash drive, it works normally, so it seems to have > something to do with powered devices. It's probably coincidental, but the > problem started immediately after an accounting program called Cyma was > updated on this server. It uses a Pervasive database as its engine. The > server also has a document imaging application called Laserfiche installed, > which is a MSDE 2000 based application and it has Backup Exec 2010 and > Sunbelt Vipre Enterprise, which are SQL Express 2005 based. I have not been > able to find any correlation to issues with any of the software. > > The server works fine in all other regards, so I'm having difficulty > getting access to it for purposes of killing memory processes to see if I > can isolate the problem and I'm running out of ideas. I have resisted > contacting Microsoft at this point because the customer would prefer to > avoid the expense. Has anyone else seen anything similar or have any other > suggestions for things I could try? > > Thanks in advance. > > Lewis Johnson > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
