On Tue, Jun 15, 2010 at 2:14 PM, Angus Scott-Fleming <[email protected]> wrote: > I try to use only HP printers which support Network Installs. These come for > the most part without the bloatware.
I used to do that, until one day we got some new LJ P2015's, and when we installed the drivers, they ate the drivers for our LJ 1320's. We called HP and HP told us the only solution was to replace the LJ 1320's with LJ P2015's (!!!). They wouldn't budge on the issue. We eventually hacked the HP LJ4 driver Microsoft ships with Win XP into working as a generic PCL driver for all our HP printers. I eventually got escalated to some department with a name like Americas Customer Resolutions or something like that. When I explained all my complaints (on this and other HP issues) to the "Northern region manager", she told me that she couldn't do anything about it. When I said that was going to lead me to looking at other vendors, she said she didn't blame me. We're buying Lexmark now. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
