If the email person is doing stuff that should be delegated out to a service desk (e.g. quota issues, adding delegates to mailboxes, etc) then yeah I'd expect 1+. If they're strictly delivering the service then 1 is a lot of man power.
I haven't done messaging ops full time in quite a while, but last time I did my team of four ran AD and Exchange for 60K mailboxes and AD across 650 sites. Two senior resources (me and another guy) owned the services and backed each other up and two junior resources were a tier two helpdesk handling day-to-day user issues. This was more than adequate staffing for us. Thanks, Brian Desmond [email protected] c - 312.731.3132 From: Andrew S. Baker [mailto:[email protected]] Sent: Tuesday, September 28, 2010 8:02 PM To: NT System Admin Issues Subject: Re: IT staffing costs for email For 1300 seats, I'd settle for an average of one full FTE in most places. Of course, Adam said "municipality", so maybe your fractional FTE is more accurate. :) Either way, I have to agree that it will be hard to show cost savings there. The better angle might be to focus the infrastructure and licensing costs on both the server and storage. ASB (My XeeSM Profile)<http://XeeSM.com/AndrewBaker> Exploiting Technology for Business Advantage... On Tue, Sep 28, 2010 at 8:33 PM, Brian Desmond <[email protected]<mailto:[email protected]>> wrote: I would expect that could easily be managed with less than 1 full FTE. That doesn't work for outsourcing though unless you are managing multiple customers and can do shared delivery. If you're trying to get in to this business with this customer you are probably going to struggle to deliver cost savings. Thanks, Brian Desmond [email protected]<mailto:[email protected]> c - 312.731.3132 -----Original Message----- From: Adam Greene [mailto:[email protected]<mailto:[email protected]>] Sent: Tuesday, September 28, 2010 5:03 PM To: NT System Admin Issues Subject: IT staffing costs for email Hi guys, How much do you think a municipality with 1300 Exchange seats might shell out per year on IT staff needed to manage the server / storage infrastructure? Context: we're quoting a municipality on outsourcing their mail to us (i.e. hosted Exchange, or some non-MS solution), and trying to show them how much money they would save by not having to worry about the infrastructure or server admin side of things. I guess they would still need IT staff to go around and respond to individual user complaints that aren't directly service-related ... What do you think? Thanks, Adam ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected]<mailto:[email protected]> with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
