Called Rim and get a Transporter Kit, it's free, I migrated from 4 to 5 about 6 months ago and did it with Zero downtime and only a couple of BB that didn't work out of 200 users. You install the new server as a stand alone BES 5.0 and then there's the software you run on it to transfer users on a batch run. RIM gives you a new SRP to run for 60 days which once you are done becomes your new one.
From: Level Five - List [mailto:[email protected]] Sent: Monday, October 11, 2010 7:34 AM To: NT System Admin Issues Subject: RE: BES 4.0 - 5.0 Thanks Greg, we are using the same bes acct on the 4.0 and 5.0 . the bes acct still seems to be working because we brought a mail archiving system online and have been using that account to extact mail from mailboxes successfully. I will still triple check it. I was wondering if the bes is registering 2 times with the same domain (bes4 and bes5) if this was causing an issue on the blackberry network side about how to route, the confusing part was seeing the 'invalid' ids come in with an un-wiped phone, and then a wiped phone nothing seems to make its way. From: [email protected] [mailto:[email protected]] Sent: Sunday, October 10, 2010 9:34 PM To: NT System Admin Issues Subject: RE: BES 4.0 - 5.0 Pretty sure though you cant have the same codes on 4 and 5, so that's most likely not it. If you are getting ERP messages than you are communicating with RIM but the BES user account most likely doesn't have permissions to access the boxes. Double check your permissions, and then recheck. Dumb question...the bes account is not a domain admin is it? It was common in 4 to prevent the sd admin process from overwriting permissions for the account used. If you are using the same account in the domain its possible the perms on the account are wrong. Easy way to check is open the user mailbox in ad and look at custom permissions to see if your service account has read and send mail perms. Then the Exchange perms needs to be there as well. Last case if login to a box that has outlook as the service account and try and open a mailbox, if you cant then you know it's a perms issue. Greg From: Level Five - List [mailto:[email protected]] Sent: Sunday, October 10, 2010 7:13 PM To: NT System Admin Issues Subject: RE: BES 4.0 - 5.0 I don't think so, but I will have to double check, they had TMobile initially and then about 6 months ago moved to Sprint and got all new phones and Sprint gave them a 20 user bes 5.0, they just went and re-registered them on their 4.0 at the time. I will double check that though, obviously that wouldn't work and I didn't think about it, but as a test I could disable the 4.0 , register a phone then, and if it works I know I can proceed From: Martin Blackstone [mailto:[email protected]] Sent: Sunday, October 10, 2010 1:31 PM To: NT System Admin Issues Subject: RE: BES 4.0 - 5.0 Are you trying to use the same SRP ID on both servers while they are both running? From: Level Five - List [mailto:[email protected]] Sent: Sunday, October 10, 2010 10:24 AM To: NT System Admin Issues Subject: BES 4.0 - 5.0 I have a bes 4.0 on win2k that's being migrated to 2008/bes5 It was installed with sql express so I cant use the wizard apparently to swing it over. I figured I could just remove the user from 4, and add them into 5. When I do this I get an error on the bes5 that its seeing an unexpected pin number or serial number, so I master reset the phone (which makes sense) , and then re-activate again but then nothing happens, not even a check into the bes server. The etp.dats are showing up in the mailbox and disappearing as expected. If I put the user back on bes4 and activate it comes right up. Could this be because I have the same domain registering with 2 bes servers? In looking up how to do it, looks like my options are to swing it over (which I cant) or wipe the phone and reset them, annoying but okay, I would just like to get 1 to work so I know I will be good once I start doing everyone's. 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