I like the web interface for the same reason Ben suggests. Step one of most troubleshooting with the vendor will involve 'run our diagnostic dump utility and mail us the results'. I do that first and submit it with the initial ticket so when I get my callback it is much more productive.
Not to mention I like getting my ticket number in electronic format :) -Jeff Steward On Wed, Oct 20, 2010 at 5:39 PM, <[email protected]> wrote: > I've been using procurve and their support for 10 years now and never knew > they had online support? Ha. I always just call in... Though, I do admit > I hate the notion of online support for generating tickets. I still prefer > speaking with someone directly I guess and always feel any online helpdesk > request will just get ignored. This isn't just for HP though, I'm that way > with any vendor, lol. > > > ---- Ben Scott <[email protected]> wrote: > > On Wed, Oct 20, 2010 at 4:18 PM, Joseph L. Casale > > <[email protected]> wrote: > > > I am on hold now, forever it seemsL > > > > I've had good luck with their web-to-email ticket submission thing. > > Submit a "show tech all" dump log with the ticket and they can do > > quite a bit of analysis right away. > > > > -- Ben > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
