Hmm. I've always just figured helpdesk request tickets get put at the bottom of the priority scale. Easier to ignore them than the guy screaming into the phone, "my switch is broke!!!! arghh!!!!"
:) ---- Jeff Steward <[email protected]> wrote: > I like the web interface for the same reason Ben suggests. Step one of most > troubleshooting with the vendor will involve 'run our diagnostic dump > utility and mail us the results'. I do that first and submit it with the > initial ticket so when I get my callback it is much more productive. > > Not to mention I like getting my ticket number in electronic format :) > > -Jeff Steward > > On Wed, Oct 20, 2010 at 5:39 PM, <[email protected]> wrote: > > > I've been using procurve and their support for 10 years now and never knew > > they had online support? Ha. I always just call in... Though, I do admit > > I hate the notion of online support for generating tickets. I still prefer > > speaking with someone directly I guess and always feel any online helpdesk > > request will just get ignored. This isn't just for HP though, I'm that way > > with any vendor, lol. > > > > > > ---- Ben Scott <[email protected]> wrote: > > > On Wed, Oct 20, 2010 at 4:18 PM, Joseph L. Casale > > > <[email protected]> wrote: > > > > I am on hold now, forever it seemsL > > > > > > I've had good luck with their web-to-email ticket submission thing. > > > Submit a "show tech all" dump log with the ticket and they can do > > > quite a bit of analysis right away. > > > > > > -- Ben > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > --- > > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > > or send an email to [email protected] > > > with the body: unsubscribe ntsysadmin > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
