Tim is correct in that the help desk module is more basic than others. We already have another help desk system in place, so that was not part of our consideration. To me it didn't matter since we purchased it for desktop/server admin, not call tracking or work-flow.
>>> Tim Evans <[email protected]> 10/25/2010 3:55 PM >>> We evaluated them about a year ago. Seemed to be a pretty complete solution except for the help desk part. It was easy to set up. I downloaded a VM, deployed a few agents and was deploying software with a couple of days. We needed a more functional help desk, so we ended up with Altiris (Symantec), a *much* more complicated solution. ...Tim -----Original Message----- From: John Cook [mailto:[email protected]] Sent: Monday, October 25, 2010 12:16 PM To: NT System Admin Issues Subject: RE: Kace software deployment Yes, I knew Dell had acquired them but I doubt it's as bad as if Symantec or McAfee had bought them ;-). I've heard good things too but I need some real experience horror stories as we're seriously considering them. -----Original Message----- From: Erik Goldoff [mailto:[email protected]] Sent: Monday, October 25, 2010 3:09 PM To: NT System Admin Issues Subject: RE: Kace software deployment No personal experience but have heard good things about them. But bear in mind somewhere in the last 3 months or so they were acquired by Dell, and I don't know if the acquisition has any effect on their operations. Erik Goldoff IT Consultant Systems, Networks, & Security ' Security is an ongoing process, not a one time event ! ' -----Original Message----- From: John Cook [mailto:[email protected]] Sent: Monday, October 25, 2010 2:46 PM To: NT System Admin Issues Subject: Kace software deployment Anyone want to share any experiences with these guys? John W. 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