On Sun, Oct 24, 2010 at 11:58 AM, Joseph L. Casale
<[email protected]> wrote:
> We have some Canon iR’s that are showing their teeth and the proposed
> replacements by a couple reps are either Ricoh Ficio MP 5000SP or a Xerox
> WorkCenter 5790.
We took delivery of a Xerox WorkCenter 5755 in May of this year.
Our vendor does Konica and Xerox, so that's my measuring stick here.
Overall, I like the machine, but I do have a couple complaints Xerox
has been slow to address.
The 57xx series is interesting. The 735/5740/5745/5755 are all the
same hardware; the 5765/5775/5790 are all the same hardware. The
dealer orders a model-specific kit along with the base hardware. The
kit is basically a nameplate and an activation code; the code tells
the machine what model to be. I asked the tech if that meant you can
upgrade to a faster model just by ordering a new kit; he didn't know.
Good LCD -- color, clear, readable. Nice UI. Usually presents
things in a way the users can understand. Often little things, e.g.,
"2-sided" rather than "duplex", but that can make a big difference.
It tends to explain fault codes in English, which I like a lot.
Service is really easy, it's all modular parts and handles and
latches. Our Konica machines have about 7 billion screws in them;
*any* service call means taking out at least a dozen screws. While
they're all on a service contract, it still means the difference
between minutes and hours of downtime, so I like that a lot, too.
Compared to the Konica of the same class, the 5755 needs only 15 amp
power, and takes up less room.
Xerox's manuals are pretty well-written. Clear English, unlikely
the badly translated Konica docs, which are stilted at best. Xerox
offers a public knowledge base, complete with photos, which appears to
be at least marginally useful. This is much better than Konica, which
(like many copier mfgs) is actively customer-hostile. Xerox offers a
suite of drivers: PostScript and PCL variants, and in model-specific
and generic ("Global") variants. The model-specific one has a much
smaller footprint so we went with that. As is typical, PCL is much
faster to print than PostScript.
As I recall, printing was included, but scanning was an option
(keycode). I guess Konica includes scanning in their base config. We
also got the fax option, which meant installing a PCI card in the
machine. Color scanning was a factory option (I presume they change
the CCD mechanism), but management decided not to go for it.
It does scan to everything -- SMB, FTP, email (SMTP), local hard
disk (connect from client). We were already doing scan-to-FTP so we
went with that. It can do OCR as part of the PDF generation process.
It works pretty. Very convenient to have the scanned PDFs already
roughly copy-and-pasteable. The scan-to-file process expects to
create a folder and a file for locking purposes, and delete them
after.
Fax has an option to "forward" each fax to an email address. We're
using that as a fax-to-PC solution. (Faxes go to a separate Exchange
mailbox, which the receptionist sorts out.) Faxes appear as PDF
attachments. Also does OCR on the faxes; again, very convenient.
That's the good. Now the bad:
Problem 1: The fax send doesn't default to including the station
name (only the station phone number). You can go into the options
when sending a fax to turn it on, but it won't stick. This is
contrary to how I read the manual. Since FCC rules *require* the
sender to include name and number, this is somewhat retarded. I'm
pretty sure it's just a stupid bug, but our dealer hasn't been able to
get Xerox to understand that.
Problem 2: Every time we receive a fax from one particular customer,
the machine stops processing jobs. It won't accept copy or scan jobs;
print and fax jobs just spool up on the machine. The web UI shows a
status of "19-514 Video job integrity fault detected". Do a "Quick
Restart" from the front panel, and it spits out the poison fax as
hardcopy, and then resumes working. I presume there's some quirk
about the sender's fax machine the Xerox software just doesn't like.
Dealer says Xerox has the ticket open but can't/won't get more detail
than that.
Unfortunately, in the world of copiers, mfgs don't talk directly to
end users, so I can't determine if the problem really is Xerox or just
our dealer's handling of the issues. OTOH, we're withholding payment
until they fix this stuff, so they should be properly motivated.
If it wasn't for those two problems and the lack of response, I'd be
extremely happy with this machine.
-- Ben
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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