Are all your USB root hub's installed correctly?

It should as you mention just show up as a storage device without any Cannon 
drivers......but that requires your USB root hub gizmo's to be in it correctly. 
 Find the motherboard/device driver kit for you desktop and install that.

From: Raper, Jonathan - Eagle [mailto:[email protected]]
Sent: Friday, December 03, 2010 1:57 PM
To: NT System Admin Issues
Subject: OT: Canon Rebel XTi not recognized by XP Pro

Any help here would be appreciated if anyone can point me in the right 
direction. My Google-fu is failing me, and so is my USB removal-fu. I've run 
into something similar before with a USB printer, but I don't remember the full 
fix, or even if any of that knowledge would carry over.

Here goes.

I formatted and reinstalled a slipstreamed XP with SP3 on my personal laptop 
using nlite. Confession - I don't remember ALL of my tweaks within nlite, 
however everything except this one thing seems to be working perfectly fine.

Before I installed the software for my camera, but after installing numerous 
other things, not to mention AV, Open Office, and all the MS updates, my wife 
plugged the camera in, which Canon documentation specifically warns against. 
I've done this on other XP machines and the camera was recognized just fine, at 
least for the purpose of pulling images off, which is really all we needed 
anyway...

Only this time it didn't work.

In Dev Manager I get a yellow exclamation mark over "Canon Digital Camera" 
under "Other Devices" (not under "Imaging Devices", where it appears on another 
XP laptop that I've never installed the drivers on). I called Canon, and their 
tech support basically said it was a problem with my computer and was not their 
problem (but, to their credit, they did try to help me, unsuccessfully).

I removed the device from within Device Manager, and poked around in the 
registry, removing class keys {6BDD1FC6...} and USB keys {Vid_04a9&Pid_3110...} 
. several reboots and a couple of repeat attempts later, still no dice.

Anyone got an idea of where I can go that I've missed?

Thanks,

Jonathan L. Raper, A+, MCSA, MCSE
Technology Coordinator
Eagle Physicians & Associates, PA
[email protected]<BLOCKED::mailto:%[email protected]>
www.eaglemds.com<BLOCKED::http://www.eaglemds.com/>


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