What version of Vista/7? 32bit or 64bit?

What verions of Office? 2003/7/10? 32bit?

Do these machines have Blu-tooth?

Just taking a flying guess here - under some combination of the above
conditions, we've experienced some very weird problems with printing,
and your problems sound similar.

Kurt

On Thu, Apr 28, 2011 at 14:14, Gary Cordell <[email protected]> wrote:
> I have a question about the underpinnings of Vista and Win7 that  requires 
> some explanation. (And yes, I have tried all of the fixes online for this 
> problem that have been presented so far.)
>
> THE PROBLEM:
> This showed up with Vista/Win7, and I have been tracking it for over a year 
> now. We have about 60 computers in our domain, and about 10 show this 
> problem. Occasionally (intermittently, sneakily) on bootup the Devices and 
> Printers control panel comes up empty— only on some computers-- but once it 
> starts on one it tends to repeat.  The empty panel is a symptom—you don’t 
> have to open the D&P panel for this to cause problems.  If you try to use a 
> device that should be there but is not (like a printer), it hangs.
> If you reboot enough it will finally populate (up to 6 reboots).  The only 
> consistent workaround I have found is to disable our antivirus during the 
> bootup.  (And I have been working with our AV support on this, but it is too 
> intermittent to make much headway).  Sometimes it just goes away for  a few 
> weeks, but it always comes back.
> THE QUESTION:
> Where does the data that is used to populate the D&P panel come from?  Is it 
> kept in a file, and if so what is the filename and path?  Or is it kept in 
> the Registry?
> My working assumption for this problem is that the loading of the data for 
> the D&P panel is somehow blocked or lost during bootup. I suspect our proxy 
> server or AD might be involved.  I just need to know what to monitor.
> Thanks,  Gary
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