If resetting doesn't work, tell him to check his account is "current" and/or direct him to go to an AT&T store.
Don Guyer Windows Systems Engineer RIM Operations Engineering Distributed - A Team, Tier 2 Enterprise Technology Group Fiserv [email protected] Office: 1-800-523-7282 x 1673 Fax: 610-233-0404 www.fiserv.com <http://www.fiserv.com/> From: Jonathan Link [mailto:[email protected]] Sent: Friday, April 29, 2011 10:52 AM To: NT System Admin Issues Subject: Re: AT&T iphone problems Has he restarted it? Hold both buttons down until slide to power off appears and then slide? On Fri, Apr 29, 2011 at 10:46 AM, John Aldrich <[email protected]> wrote: One of my users has an iPhone on AT&T, and he says recently he stopped getting data services on the phone unless he was connected to a wi-fi access point. I have Googled the problem, but maybe I'm just not phrasing it right. I find all sorts of info on how to tether your iPhone to wi-fi, but nothing about not getting data services. Caveat: I have no idea how long this problem has existed, the user just brought it to me today. I checked and wifi is ON, but nothing in the settings about disabling non-wifi data. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
