Yup, refer the to the carrier customer support. Which, in retrospect, should've been my first reply as ther is next to nothing you can do to troubleshoot the device and you have no way to ascertain any true history because, to paraphrase House, "Users Lie."
Of course you could always break into their home I suppose as they do on the show, have no worries about getting caught, they never do on TV. :P - WJR On Fri, Apr 29, 2011 at 10:33, John Aldrich <[email protected]>wrote: > Umm... I think it said "E". But the signal strength was not very good. I > know Verizon has had problems the past few days, so it would not be out of > the realm of possibility, one would think, that AT&T might have a few > problems as well. > > > > From: William Robbins [mailto:[email protected]] > Sent: Friday, April 29, 2011 11:15 AM > To: NT System Admin Issues > Subject: Re: AT&T iphone problems > > Obvious question: Does he have a data plan? I know they are all supposed > to, but...it's AT&T. > > Does the phong show 3G in the upper left? (Or I think it's an E, on EDGE) > > - WJR > > On Fri, Apr 29, 2011 at 09:46, John Aldrich <[email protected]> > wrote: > One of my users has an iPhone on AT&T, and he says recently he stopped > getting data services on the phone unless he was connected to a wi-fi > access > point. I have Googled the problem, but maybe I'm just not phrasing it > right. > I find all sorts of info on how to tether your iPhone to wi-fi, but nothing > about not getting data services. > > Caveat: I have no idea how long this problem has existed, the user just > brought it to me today. I checked and wifi is ON, but nothing in the > settings about disabling non-wifi data. > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
