John, let me throw out a little process suggestion here: This is a business use laptop, right? Then it should (or MUST imo) have a warranty AND a spare identical machine avail for deployment. This is why it's important to have similar hardware deployed.
Whenever a machine has a hardware issue, take the machine from the user, swap the hard drives, and have them working again in 5 minutes. Keep the user downtown to an absolute minimum; their time is valuable. You now have a broken PC on your desk that you can fix whenever you feel like it. Pinpoint the problem, call the vendor, say "Fan X is bad", and either they come fix it or you ship it out. For example, I just had a user complain about a video card issue. Walked to her desk with a new machine, swapped the drives... boom. She's back in business. 2 screws/quick update the inventory spreadsheet; maybe 5 minutes tops. A few days later in my spare time, I started a chat session with support, said "XX is happening, could be Mobo or Video Card, not sure. Have the tech bring both just in case". Next day, tech arrives, pinpoints and troubleshoots the issue, replaced the Mobo. Boom, now I have a good working spare avail for the next failure, and in the mean time I'm working on bigger issues. I realize this option might not exist at your company (yet), but it's what you should strive for. In the meantime, I'd suggest you hit the HP Forum for questions like this. It's a little more geared to questions like this. -Sam -----Original Message----- From: John Aldrich [mailto:[email protected]] Sent: Monday, May 09, 2011 9:32 AM To: NT System Admin Issues Subject: RE: HP DV8000 laptop Yikes! I just looked at the procedure for removing the fan... gotta basically disassemble the whole freakin' laptop! I think I agree that it's time to send this out to a professional... and if they break it, well, they gotta fix it. :D -----Original Message----- From: Joseph L. Casale [mailto:[email protected]] Sent: Monday, May 09, 2011 10:15 AM To: NT System Admin Issues Subject: RE: HP DV8000 laptop >Anyone here have any experience with this specific laptop? Not that one specifically, but several HP's... I can say that as long as you have the correct tools and the manual (So you know where to expect snaps that you will otherwise break etc), it can be done. Bottom line is it takes me much longer than lowly tech that just does this every day. Send it out... ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
