I don't have extra machines. I do have machines that are out of warranty and no longer in service that I can deploy to a user relatively quickly. If you're regularly refreshing hardware (which is also something that you should be doing) then having machines around becomes easier.
On Mon, May 9, 2011 at 11:42 AM, John Aldrich <[email protected]>wrote: > Thanks... that's very good advice. We *have* been standardizing on desktop > hardware, but still have a lot of "legacy" stuff (including some "legacy" > laptops from the previous IT Manager who went to Walmart and bought > whatever > was on sale.) Also, it's hard to get management buy-in on having extra > machines. :D But you raise a very good point. I'll have to start trying to > move that way as we go forward. I never really looked at it from that > perspective. > > Thank you. > > > > > -----Original Message----- > From: Sam Cayze [mailto:[email protected]] > Sent: Monday, May 09, 2011 11:11 AM > To: NT System Admin Issues > Subject: RE: HP DV8000 laptop > > John, let me throw out a little process suggestion here: > > This is a business use laptop, right? Then it should (or MUST imo) have a > warranty AND a spare identical machine avail for deployment. This is why > it's important to have similar hardware deployed. > > Whenever a machine has a hardware issue, take the machine from the user, > swap the hard drives, and have them working again in 5 minutes. Keep the > user downtown to an absolute minimum; their time is valuable. > > You now have a broken PC on your desk that you can fix whenever you feel > like it. Pinpoint the problem, call the vendor, say "Fan X is bad", and > either they come fix it or you ship it out. > > For example, I just had a user complain about a video card issue. Walked > to > her desk with a new machine, swapped the drives... boom. She's back in > business. 2 screws/quick update the inventory spreadsheet; maybe 5 minutes > tops. > A few days later in my spare time, I started a chat session with support, > said "XX is happening, could be Mobo or Video Card, not sure. Have the > tech > bring both just in case". Next day, tech arrives, pinpoints and > troubleshoots the issue, replaced the Mobo. Boom, now I have a good > working > spare avail for the next failure, and in the mean time I'm working on > bigger > issues. > > > I realize this option might not exist at your company (yet), but it's what > you should strive for. In the meantime, I'd suggest you hit the HP Forum > for questions like this. It's a little more geared to questions like this. > > -Sam > > > > > > > > > > -----Original Message----- > From: John Aldrich [mailto:[email protected]] > Sent: Monday, May 09, 2011 9:32 AM > To: NT System Admin Issues > Subject: RE: HP DV8000 laptop > > Yikes! I just looked at the procedure for removing the fan... gotta > basically disassemble the whole freakin' laptop! I think I agree that it's > time to send this out to a professional... and if they break it, well, they > gotta fix it. :D > > > > > -----Original Message----- > From: Joseph L. Casale [mailto:[email protected]] > Sent: Monday, May 09, 2011 10:15 AM > To: NT System Admin Issues > Subject: RE: HP DV8000 laptop > > >Anyone here have any experience with this specific laptop? > > Not that one specifically, but several HP's... I can say that as long as > you > have the correct tools and the manual (So you know where to expect snaps > that you will otherwise break etc), it can be done. Bottom line is it takes > me much longer than lowly tech that just does this every day. > > Send it out... > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
