What percentage of their mail recipients are we talking about? Random customers will use random anti-spam solutions. So a small percentage of customers not getting these should be considered unavoidable. These E-mails should advise customers to whitelist your sending address.
If it's too hard to explain that to the client, recommend a 3rd party mail delivery service and make it someone else's problem to explain it. Carl From: Jay Dale [mailto:[email protected]] Sent: Thursday, June 30, 2011 12:15 PM To: NT System Admin Issues Subject: Recipients reporting delays Hey all, I have a client who sends out a lot of email to customers. They have been reporting in the last few weeks that customers are either not receiving their email or are receiving them hours or days later. Currently they are on Exchange 2003/Windows 2003. They use Katharion/GFI as a spam filter for inbound/outbound emails, and so we went there to look at the inbound/outbound tracking and their emails are showing as Delivered with 250 codes. It seems, however, that random customers are still having issues receiving these emails even though their mail servers are showing as delivered. I've checked and they aren't listed on any RBL or blacklist. What direction do I need to go in from here? The client is upset that their customers aren't getting their emails, yet it looks as if they are getting them. Could there be some ISP setting that's changing their mail to a spam SCL rating? Thanks! Jay Jay Dale Senior Systems Administrator Unetek, Inc. Phone: 281.574.2414 Email:[email protected] Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
